ĐÀ NẴNG — It may only be early, but Eko Community Support Centre in Đà Nẵng City is already busy.

At 7.30am on Saturday, the venue in Hòa Minh Ward of Liên Chiểu District is filled with locals with one goal – to get help and support from the Youth Union.

Over the past two years, these groups have become the place locals turn to for help dealing with issues relating to administrations procedures such as land, identity cards, household registration books or birth certificates.

Local resident Nguyễn Thanh Sơn told Tiền Phong (Vanguard) newspaper his land paper problem was dealt quickly thanks the group.

“I had to go many times to local administrative office to deal with problem on land paper because it requires many types of papers such as household registration book or birth certificate to complete administrative tasks,” Sơn said.

“When I went to the support centre, a judicial officer guided me carefully about administrative papers related to land and every issue was dealt quickly.”

Sơn said now he often goes to the centre to get help with other admin problems.

Opening two years ago, the drop-in advice centres are held the first and third Saturdays of each month. Besides the youth union members, there are young judicial officers from wards and districts.

“We assist the local people with all types of administrative procedures. This activity is implemented in seven districts and 56 wards and communes of the city to support people quickly and help deal with backlog of administrative procedures,” said Nguyễn Hoàng Huy, an officer of the support centre.

Joining the centre two years ago, Lê Thị Giang, a judicial officer of Hòa Minh Ward, said she often helped local residents.

“We do this voluntarily to help local residents without any pay,” Giang said. “We will report the issues which are not in our competence to higher agencies to help the people.”

From this month, the City Youth Union in co-ordination with Department of Information and Communications and Public Service Information Centre also organised consultancy activities for citizens to set up e-citizen account and online public services.

“I only showed my ID card and some necessary information to the centre’s volunteer and then I quickly received an e-citizen account a few minutes later,” said Trương Sáu, a resident from Hòa Minh Ward.

“After getting an account, I was also guided to the simple online public services by the officers. It’s very convenient and saves time. The officers are also friendly,” he said.

Besides supporting administrative procedures, the Youth Union helps elderly people navigate the web, said Nguyễn Duy Minh, secretary of the City’s Youth Union.

“For elders who don’t have computer, the volunteers will help them create account and register online administrative procedures so they can get results soon,” Minh said. — VNS