HÀ NỘI — The national carrier Vietnam Airlines started to use a Branded Fares Matrix (BFM) on Monday.

The service, offering a comprehensive all-in-one service for passengers, includes changes of airfares, service upgrades and change of flights at the airports, assigned seats, priority check-in, plus miles, lounge and other services.

Nguyễn Quang Trung, head of Marketing and Sales Division of Vietnam Airlines, said the BFM was a clear and transparent basis helping customers choose the product that best suits their needs and helps the agent system easily consult and serve customers.

Vietnam Airlines officially named three service sections as Business, Special Economy and Economy, which are in price groups Flex, Classic and Lite, respectively.

Vietnam Airlines said that as part of the group price, the firm will deploy new system management surcharge for low price groups (Classic and Lite) and cut all surcharges of ticket issuing service for customers when they buy online tickets as of July 5.

For short domestic travel (less than 850km), a surcharge of VNĐ80,000 (US$3.46) will be applied for one journey. Domestic long-distance tickets (over 850km) are subject to surcharge of VNĐ150,000. International flight tickets are subject to a surcharge of $7 per trip.

Previously, customers when buying tickets on the website of Vietnam Airlines had to pay a surcharge of VNĐ50,000 per ticket for ticket issuing for domestic travel and US$7 per ticket for travel from Việt Nam to international destinations as well as journeys departing from England, Germany, France, Singapore and Malaysia. — VNS