|The Bình Thạnh Online app that allows people living in the district of the same name in HCM City to file complaints. It is set to be expanded to cover the entire city, possibly in December. – VNS Photo Việt Dũng|
HCM CITY — The HCM City Department of Home Affairs has called on the People’s Committee to expand the public complaint app Bình Thạnh Online city-wide following its successful trial in Bình Thạnh District.
Since April the district administration has been trialling the app, which allows the public to report violations related to garbage dumping, pavement encroachment and illegal construction.
A complaint, once sent to the authorities, is processed within two hours after which the complainant is informed how it has been disposed of.
In more than four months of testing, the app helped deal with around 4,000 complaints.
The expansion is likely to begin in December. — VNS