HÀ NỘI — Vietnam Airport Ground Services Company Limited (VIAGS) at Tân Sơn Nhất International Airport, subsidiary of national carrier Vietnam Airlines, was ranked by Taiwanese five-star airline Eva Air as the second best passenger service in the global airline network.

Bùi Đức Thanh, director of VIAGS Tân Sơn Nhất, said the company was placed third on Eva Air’s ranking for its service quality last year. Its jump to second position out of 55 airports worldwide this year has proven the company’s efforts and determination in providing services which exceed customers’ expectations.

Speaking at the award ceremony on Thursday, Allen Chou, chief representative of Eva Air at Tân Sơn Nhất International Airport, said his firm would like to thank VIAGS Tân Sơn Nhất for its continuous improvement of service quality provided for Eva Air to meet more stringent demands of passengers.

Prior to this, AirMacau honoured VIAGS Đà Nẵng in central Đà Nẵng City and VIAGS Nội Bài in Hà Nội City as the second and the third best ground service providers in the global airline network in 2016. Since the beginning of 2017, VIAGS has received 16 awards for its service quality by prestigious airlines such as Singapore Airlines, Korean Air, and Cathay Pacific.

Currently, VIAGS serves nearly 600 commercial flights, more than 90,000 passengers and some 3,300 tonnes of goods per day to Nội Bài, Đà Nẵng and Tân Sơn Nhất international airports. Its on-time performance stands at 99.96 per cent, far above its commitment.

During the summer peak season, VIAGS deploys some 5,000 employers to its service chain across the north, central and south of Việt Nam to serve nearly 70 airlines, accounting for 58 per cent of Việt Nam’s ground service market share. In particular, at the APEC Economic Leaders’ Week in November, VIAGS provided service for 47 special aircraft to and from 17 countries and territories, including Russia, Japan, China and the Republic of Korea.

In 2017, VIAGS workers found and handed back to passengers 12,800 pieces of lost property, a year-on-year increase of 17.2 per cent, together with VNĐ12 billion in cash, up 55 per cent compared to 2016.

The numerous titles from prestigious world airlines marks an end to a successful year of operation for VIAGS and confirms the four-star service ranking that Vietnam Airlines has secured for the second consecutive year.

Established at early 2016, VIAGS is the first business model in Việt Nam specialising in synchronous ground services for airports, meeting international standards at the country’s three major airports -- Nội Bài, Tân Sơn Nhất and Đà Nẵng.

The company has completed the first phase of evaluation for ISAGO ED5, a standard on safety auditing for ground operations of the International Air Transport Association. — VNS