MPs spoke intensely on issues ranging from remedies for victims who are minors to the risk of government agency’s powers being an overreach. — THE STRAITS TIMES/ANN Photo

SINGAPORE — A new law to offer timely redress and better protection to victims of online harms has been passed in Singapore's Parliament on Wednesday, paving the way for the set-up of a one-stop government agency by June 2026 that can direct platforms to take down harmful content.

The Online Safety (Relief and Accountability) Bill was passed after more than eight hours of debate, where 23 Members of Parliaments (MPs) spoke intensely on issues ranging from remedies for victims who are minors to the risk of intruding users’ privacy and the risk of government agency’s powers being an overreach.

Minister for Digital Development and Information Josephine Teo said that victims want quick takedowns of online harms.

A 2025 study by the Infocomm Media Development Authority found that platforms take about five days or more to act on valid reports of online harm. “This is highly unsatisfactory for victims,” said Mrs Teo.

Victims also often live in fear as perpetrators are anonymous. Many are also daunted by the existing complex and expensive court processes for seeking remedies.

But a new one-stop agency, the Online Safety Commission (OSC), will act for victims by issuing directions to platforms, administrators of groups or pages, content communicators, internet service providers or app stores to take down harmful content, restrict the perpetrator’s online account or allow the victim to post a reply. 

WP proposed five broad amendments, which were voted down by the House.

While Singapore learnt important lessons from Australia’s experience, the OSC will deal with a wider set of 13 online harms.

OSC will initially focus on online harassment, doxing, online stalking, intimate image abuse and image-based child abuse.

It will progressively deal with online impersonation, inauthentic material or deepfake abuse, online instigation of disproportionate harm, incitement of violence and enmity, as well as the publication of false material or reputationally harmful statements.

Victims of non-consensual distribution of intimate photos, child abuse material and doxing will be able to get immediate help from the agency, Minister of State for Digital Development and Information Rahayu Mahzam told Parliament.

Victims of other harms need to file a report to the online platform first. If no response is received after 24 hours, victims can contact the OSC.

“While we are setting up the OSC to provide timely relief to victims of specified online harms, platforms remain the first port of call. Platforms must continue to play an active role, and take responsibility for the safety of their users online,” said Ms Rahayu.

Victims need to be Singapore citizens or permanent residents, or possess some prescribed connection to Singapore, to receive help from the OSC. This includes foreigners who are residing in Singapore for the long-term, said Ms Rahayu.

The degree of harm caused, the number of persons harmed and the likelihood of further harm online will be taken into consideration by the OSC before issuing a direction.

“The OSC will also publish guidelines detailing the factors that the OSC will consider in its decision-making process. Such guidelines will also include illustrative examples of when the OSC will, or will not act,” said Ms Rahayu.

Singapore is one of few countries worldwide that has an agency dedicated to helping victims of online harms, said Mrs Teo, noting that it drew lessons from Australia’s eSafety Commissioner set up in 2015.

If an individual fails to comply with a direction, a fine of up to $20,000 or a jail term not exceeding 12 months, or both, may be imposed. A fine of not more than $2,000 for each day the offence continues may also apply after conviction.

Entities that fail to comply with a direction can be liable to a fine not exceeding $500,000. A further fine not exceeding $50,000 for each day the offence continues may be imposed after conviction.

If directions are not complied with, the OSC can issue an access blocking order to an internet service provider or an app removal order to an app distribution service.

For non-compliance, an internet service provider may be fined up to $250,000. A further fine of up to $20,000 for each day the offence continues may also apply after conviction.

An app distribution service may be fined up to $500,000. A further fine not exceeding $50,000 for each day the offence continues may also be imposed after conviction.

Affected parties not satisfied with the OSC’s decisions may submit an appeal to the Commissioner. If the outcome is still unsatisfactory, the case can go before an independent appeal panel, whose decision will be final.

Victims may apply for the disclosure of a perpetrator’s identity to file a civil claim against the party. Where such information is disclosed, conditions will be imposed to ensure that the victim does not misuse it.

“Our collective well being is compromised when those who are harmed are denied restitution. With online harms becoming more prevalent, our barometer for acceptable online behavior has been steadily eroded,” said Mrs Teo.

With the new legislation, its hoped that Singapore can lay new foundations for citizens’ online interactions.

“By fostering trust in online spaces, Singaporeans can participate safely and confidently in our digital society,” she said. — THE STRAITS TIMES/ANN