Hiền shouted at aviation staff at Tân Sơn Nhất Airport.— Photo taken from the video clip

HÀ NỘI — Lieutenant General Đoàn Duy Khương, head of Hà Nội Police Department, has announced a 30-day suspension for Lê Thị Hiền, 36, a traffic police officer from Đống Đa District.

The move came after a video clip was posted on social media on Thursday night, showing Hiền shouting at members of staff at Tân Sơn Nhất International Airport and disturbing the airport’s check-in desk, sparking public concern.

Khương told Tuổi trẻ (Youth) online newspaper that her actions and words were unacceptable. Hiền would be disciplined following the sector's regulations and could additionally receive an administrative fine after the police investigated the case.

Hiền, born in Cẩm Thủy Commune, the northern province of Thanh Hóa, worked as a member of the district’s Traffic Police Team.

Previously, the airport’s police office fined Hiền VNĐ200,000 (US$8.6) following Term 1, Article 5 of Decree No 167 for causing disorder in the airport on August 17.

The case happened at 1:35pm on August 11, when Lê Thị Hiền and her daughter were checking in for flight VN248, from HCM City to Hà Nội, at the desk of Vietnam Airlines.

She had already checked-in four items of luggage. She continued asking the airline staff to allow her to check-in another item for free but the request was denied. Hiền had to carry it as hand baggage so she expressed her annoyance and slung insults at the staff. Despite Hiền’s behaviour, the airline still let her board.

However, when she moved to the security check, she found she had lost her boarding pass and returned to the check-in desk and continued scolding the staff. Finally, the airline’s representative determined not to allow Hiền to board the flight. — VNS