A member of the public gets guidance in using digital services at the “Saturday Administrative Procedures Day” programme in Tiểu Cần Commune, Vĩnh Long Province, on October 17. — VNA/VNS Photo Thanh Hòa

VĨNH LONG — Vĩnh Long Province is helping people use online public services and offering mobile administrative services to reduce the need to visit government offices.

The initiatives aim to make public services more accessible, reduce travel, and help people and businesses use digital technology.

They are part of the province’s efforts to implement the Politburo’s Resolution No. 57 on science and technology, innovation, and national digital transformation, issued in December 2024.

On October 17, the Cửu Long (Mekong) Delta province held its “Saturday Administrative Procedures Day: Digital Transformation for Residents and Businesses” programme in Tiểu Cần Commune, the first of its 124 communes and wards to offer mobile public administration services.

People received guidance on accessing online public services, making electronic payments, and using digital signatures and VNeID, Việt Nam’s national digital identity system. They were also introduced to e-commerce and the “Chợ 4.0” cashless payment model.

Nguyễn Quỳnh Thiện, deputy chairman of the province People’s Committee, said digital transformation means more than applying technology or putting administrative procedures online.

It should also change how state agencies operate, improve service quality, and save people and businesses time and travel costs, he said.

He called on officials to provide practical, step-by-step guidance, particularly for older people, people with disabilities, Khmer people, disadvantaged groups, and those with limited digital skills.

Nguyễn Quỳnh Thiện (right), deputy chairman of the Vĩnh Long People's Committee, explores digital services at the “Saturday Administrative Procedures Day” programme in Tiểu Cần Commune on October 17. — VNA/VNS Photo Thanh Hòa

Thạch Thị Huệ, a 66-year-old Khmer woman who lives in Tiểu Cần, was among those who needed hands-on assistance.

She came to register her son’s death but initially struggled because she spoke little Vietnamese. Officials guided her in Khmer, helping her complete the paperwork.

Bùi Thị Nguyệt, director of regional land registration office No. 13, said older people and Khmer people sometimes struggle with digital procedures, and so staff provide direct assistance and arrange for Khmer-speaking personnel to help where needed.

Police across Vĩnh Long are also helping people use digital platforms, particularly VNeID.

They have visited people’s houses to help activate level-2 VNeID accounts and add health insurance cards, driving licences, and vehicle registration information to the app.

They have also guided people through online procedures such as permanent and temporary residence registration and accommodation declarations.

Trần Thị Mỹ Dung said the guidance has helped her use the app independently.

Previously, she did not know how to use its features and was often confused when she needed to complete administrative procedures.

With commune police officers showing her what to do on her phone, she has learnt to complete procedures and look up information, which she finds convenient.

“In future, when I need these services, I will be able to do it myself without having to travel several times,” she said.

In Trung Ngãi Commune, the police have worked with local security teams, agencies, mass organisations, hamlets, and the community digital technology team to help people instal the Smart Vĩnh Long app and other digital platforms.

The initiative aims to help people develop the skills to access and use local digital services.

In Phú Thuận Commune, the police have stepped up assistance for activating and using electronic identification accounts under a 100-day plan to address obstacles to digital transformation, focusing on older people and those with limited mobility or smartphone skills.

Officers visit people who have yet to activate their accounts or need help using VNeID.

They explain how to activate accounts, log in, and use the app’s features, answer queries people have, and help resolve technical problems.

More than 95 per cent of people in the commune have activated and use VNeID.

A student registers for electronic identification at the “Saturday Administrative Procedures Day” programme in Tiểu Cần Commune on October 17. — VNA/VNS Photo Thanh Hòa

On October 9, the province Department of Public Security held the 2026 Youth and Digital Transformation Festival.

Nguyễn Thị Hải Yến, its deputy director, highlighted the role of science and technology, innovation, and digital transformation in implementing Resolution No. 57.

Cao Anh Khoa, head of the department’s youth board, said the event aimed to encourage young police officers to lead digital transformation efforts, improve their digital skills, and promote learning and innovation.

“Guided by the principle of putting people at the centre and measuring success by the effectiveness of public service, young police officers are determined to take the lead, innovate, and proactively research and apply technology in practice.

“These efforts will help build a professional and modern police force capable of meeting the demands of the new era.” — VNS