Citi Hong Kong Announces Senior Appointments in Consumer Banking

December 27, 2018 - 05:36
Citi Hong Kong Announces Senior Appointments in Consumer Banking

Josephine Lee as Head of Retail Banking and William Ross as Head of Customer Franchise


HONG KONG, CHINA - Media OutReach - 27 December 2018 Citigroup Inc. (NYSE: C) - Citi announced today two senior appointments to its consumerbanking business in Hong Kong, effective immediately. 


Head of Retail Banking


JosephineLee has been appointed Head of Retail Banking, assuming overall responsibilityfor the management of Citibank's retail banking business, including clientsegments, sales and distribution, as well as retail products and services. Josephinewill also lead the digitalization and transformation of Citi's retail businessin Hong Kong, delivering on the bank's retail strategy and client-centricinitiative to achieve sustainable growth. Josephine is a Citi veteran withover 19 years of experience in retail banking. She reports to Fabio Fontainha,Head of Retail Banking for Asia Pacific and Lawrence Lam, Consumer BusinessManager for Hong Kong.


Head of Customer Franchise


William Ross ("Will") has been appointed Headof Customer Franchise. He oversees decision management,customer experience, digital banking andproduct marketing for the consumer bankingfranchise in Hong Kong covering all lines of business. Will has 20 years ofdiverse experience in research, venture capital, corporate and investmentbanking, as well as digital business development. Priorto his Citi appointment, he was the CEOof Lazada Crossborder in Hong Kong where he was responsible for the significantgrowth of their cross-border merchandise business. Will reports to FelimyGreene, Regional Head of Customer Franchise for Asia Pacific and Lawrence Lam,Consumer Business Manager for Hong Kong.

Commenting on the appointments, LawrenceLam said, "Retail banking is a significant part of Citibank'sbusiness in Hong Kong and the region. Josephine brings to her new position extensiveexperience in the banking and wealth management sector with an excellent trackrecord. I am confident that she will lead the team to raise this business togreater heights."


"We are delighted that Will is joiningCiti. With his experience across multiple countries and diverse commercialbackground, he will play an important role to bring in new insights for creatingan integrated and cutting-edge customer experience to continue meeting ourclients' ever-changing needs."

About Citi

Citi, the leading global bank, hasapproximately 200 million customer accounts and does business in more than 160countries and jurisdictions. Citi provides consumers, corporations, governmentsand institutions with a broad range of financial products and services,including consumer banking and credit, corporate and investment banking,securities brokerage, transaction services, and wealth management.

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