First VN’s vacation exchange platform offers customers a bespoke service

January 13, 2021 - 17:02

HÀ NỘI — The Việt Nam’s first vacation exchange platform, VPASS, has been officially launched after a signing ceremony of strategic cooperation between VPASS and partner resorts nationwide.

Area Director of Sales Marketing – North Vietnam at InterContinental, David Pearson (left), seen together with VPASS representative at signing ceremony on Monday. — Photo courtesy of VPASS

At the event in Hà Nội on Monday, representatives of 19 resorts and hotels committed to join the VPASS Vacation Exchange Platform. They include Fusion Hotel Group, InterContinental Hanoi Westlake, InterContinental Danang Peninsula Resort, Nam Nghi Coral Peninsula Phu Quoc, Silk Path Hotels & Resorts, Legacy Yên Tử - Mgallery, Radisson Blu Resort Phu Quoc, Palm Garden Beach Resort & Spa Hoi An, Paradise Vietnam, and Heritage Cruises.

Speaking at the event, General Director of the VPASS Asia Luxury Vacation Services Joint Stock Company Lê Vĩnh Linh said the platform has been developed by VPASS “marking a remarkable digital transformation of Vietnamese tourism”.

General Director of the VPASS Lê Vĩnh Linh (2nd right) seen together with management board's members at the signing ceremony on Monday. — Photo courtesy of VPASS

“It also shows our wish and determination to present tourism destinations across Việt Nam to conquer others around the world,” she said.

Through the platform, members can exchange vacations from thousands of famous and luxury hotels and resorts.

“In addition, the programme also features a series of advanced facilities that can be customised according to the members’ needs such as air tickets, yachts, golf and use of airport lounges around the world,” Linh said.

Unlike other vacation exchange programmes, the VPASS features ‘Bespoke Service’ – a prerogative customer care service that can satisfy any personalised requirements of members.  

Aerial view of Nam Nghi Coral Peninsula Phu Quoc, one of partner resorts that join the VPASS Vacation Exchange Platform. — Photo from Nam Nghi Phu Quoc Fanpage 

According to VPASS’s General Director Linh, this year VPASS will try to reach their goal of having 300 partners in Việt Nam and 4,500 partners worldwide.

Founded in 2017, VPASS is known for high-end customer care products including luxury vacations products and deluxe services for several banks, financial institutions, real estate and retail businesses in Việt Nam.

“From our own experience and understanding of customers’ needs, together with a careful research on development trends in resort real-estate investment as well as the travelling habits of Vietnamese people, especially the high-end customer segment in recent years, we have decided to invest into the tourism smart technology with an aim to comprehensively meet the needs of customization and individualization of customers for any their travel and enjoyment,” Linh said. — VNS