A resident of Hà Nội uses the national public service portal. — VNA/VNS Photo

HÀ NỘI — Nearly 4,200 documents have been submitted online to the national public service portal since December 9, accounting for 19 per cent of the total documents received by the portal.

According to the Administrative Procedures Control Department (APCD), the portal has provided 13,445 accounts as of Wednesday. Of these, more than 13,300 of them are for individuals and the rest for enterprises.

There were 5.49 million visits to the website and about 47,380 papers were submitted.

Its hotline has settled over 1,000 calls and received 268 comments from the public and businesses.

The national public service portal was officially opened on December 9 after nine months of development.

Prime Minister Nguyễn Xuân Phúc said the launch of the website was an essential milestone in the implementation of the people-centred and enterprise-centred approach.

At https//dichvucong.gov.vn, people and enterprises can log on to all public services at ministry and province level to carry out online public services while monitoring the settlement of services, assessing the quality of administrative settlement and sending feedback, said Ngô Hải Phan, Director-General of the Government Office’s APCD.

The portal will provide online public services in all 63 provinces and cities including the issuance of driver’s licences, the re-issuance of health insurance, the supply of low-voltage and medium-voltage power, the payment of electricity bills, and others.

The portal is estimated to help the State budget save VNĐ4.2 trillion (US$180 million) per year. The figure will continue to increase with more public services integrated into the portal, according to Phan. — VNS