HÀ NỘI – The Ministry of Health has managed to simplify the majority of its administrative procedures, which has contributed to increased satisfaction of people using its services.

In 2016, the ministry simplified 221 out of 225 administrative procedures, accounting for 98.2 per cent of the total.

As many as 37 online administrative services have been improved. Online signatures for online administrative service software have been applied widely, so that businesses are able to get results online.

The ministry has completed its connection with the Governmental offices in receiving and sending online documents. All legal documents have been publicized on the ministry’s portal websites.

Since June, the ministry has managed to apply a one-door customs policy for cosmetics and medicine imports, which has shortened the procedures to between four and five days.

The ministry’s satisfaction index of administrative reform has been improved, ranking eighth among 19 ministries. The position in 2015 was 17^th out of 19.

This has contributed to the satisfaction of people using its services. A survey by the Health Strategy and Policy Institute in December among four central hospitals has shown positive results.

As many as 66 per cent of patients said they were satisfied with services at Cancer Hospital. The percentage was 84 at the Central Endocrine Hospital, 92.2 at the Vietnam-Russia Friendship Hospital, and 93.1 at the E Hospital.

Most said health staff’s work attitude and improper skills, cumbersome administrative procedures, and poor infrastructure have been improved.

Vũ Thị Minh Hạnh, deputy head of the institute said that the Cancer Hospital had the lowest satisfaction index due to complaints about doctors’ work attitude and complicated administrative procedures, causing further problems dealing with public services.

This year, the ministry has targeted enhancing administrative reform and public services. – VNS