The number of complaints and denunciations since the end of 2016 has declined, but there have been more complicated cases involving larger numbers of people, according to a Government report on the settlement of complaints and denunciations in 2017.— VNA/VNS Photo Lê Sen

HÀ NỘI — The number of complaints and denunciations since the end of 2016 has declined, but there have been more complicated cases involving larger numbers of people, according to a Government report on the settlement of complaints and denunciations in 2017. 

The report, which was presented to the National Assembly (NA)’s Standing Committee yesterday, shows that the number of complaints and denunciations by citizens has decreased compared to previous years on most criteria, such as the number of citizens’ visits to State administration agencies for complaints and the number of written complaint applications. The sense of responsibility of heads of State management agencies in directing, administering, considering and settling complaints and denunciations, especially complicated cases, has reportedly increased. Citizen reception has gradually been associated with the settlement of complaints and denunciations and many cases have been resolved right at the source, the report said.

However, according to the Government, the ratio of successful settlement of cases is higher than at the same period last year, but is still below target. Many localities still demonstrate poor performance in this regard. The number of cases involving many people has increased, up 13.5 per cent compared to the previous year, the majority of which were related to land issues. 

At the local level, there have been many cases of late settlement.

The NA Standing Committee also listened to reports by the Supreme People’s Court and the Supreme People’s Procuracy. 

Speaking on its assessment of the Government’s report, the NA Law Committee remarked that the Government’s report has yet to make deep analysis of the results and quality of the reception of citizens on the handling of petitions and denunciations, particularly the causes behind the cases. The report also fails to give full data on the handling by the heads of agencies on violations when receiving citizens and dealing with complaints. 

Solutions to existing problems given in the report are too general, the committee said. 
The committee’s chairman, Nguyễn Khắc Định, requested that in the future, the Government should improve the efficiency of citizen reception work and complaint settlement, as well as the popularisation and education of law among the community.

“The report fails to specify the objective and subjective causes of problems, which were stated in reports many years ago, as well as what new factors have arisen in the past year,” Định said, requesting that the Government’s report undertake a more thorough analysis of the causes of complaints and denouncements that resulted in a sharp increase in the number of cases involving many people. — VNS