The survey showed that between 74.4 per cent and 87.2 per cent of respondents had positive assessments of public servants’ capacities and attitudes while performing their duties.. — Photo nld.com.vn

Viet Nam News -HÀ NỘI — A survey publicised yesterday by the Ministry of Home Affairs found that people in 10 selected Vietnamese provinces and cities are generally satisfied with local public administration services.

The survey was conducted in 2014 and the first six months of 2015 to calculate the Satisfaction Index of Public Administration Services. It was organised by the Ministry of Home Affairs, the Việt Nam Fatherland Front Committee and the Việt Nam Veterans’ Association.

The survey measures people’s satisfaction with six administration services: the granting of identification cards, land use certificates, house building permits, marriage certificates, birth certificates and the certification process. Those procedures are closely related to people’s daily lives, and represent both simple and complex administration services.

The targeted localities were Hà Nội, Đà Nãng and HCM City, as well as the provinces of Quảng Ninh, Lai Châu, Hưng Yên, Hà Tĩnh, Đắk Lắk, Tây Ninh and Cà Mau.

The survey showed that more than 74 per cent of the 11,900 respondents were satisfied with the six administrative services.

It revealed that 74.4 per cent of those surveyed were satisfied with the process of granting land use certificates and 83.4 per cent were satisfied with ID issuing procedures.

The granting services of housing building licences, certifications, marriage certificate and birth certificates respectively pleased 78.4 per cent, 86 per cent, 89.5 per cent and 87.5 per cent and of those surveyed.

The respondents also said they highly value local public servants’ capacities, but still want more enthusiasm from them when they perform their duties.

The survey showed that between 74.4 per cent and 87.2 per cent of respondents had positive assessments of public servants’ capacities and attitudes while performing their duties.

Through the survey, people also gave recommendations to help improve administrative services, including continuing the simplification of administrative procedures, upgrading infrastructure and facilities, increasing the application of information technology and improving attitudes and capacities of public servants while performing their duties.

Vice Chairman of the Việt Nam Fatherland Front Committee Nguyễn Văn Pha said State administrative agencies should prioritise the application of information technology in administrative procedures to ensure better access to services among the general public.

The Government should also tighten supervision over public servants and strictly punish those who intentionally cause difficulties for people while carrying out administrative services, he said.

He also suggested that State administrative agencies review legal documents to cut down unnecessary administrative procedures. — VNS