Wayne Besant, CEO of AIA Vietnam speaks at the launching ceremony of the Personal Medical Case Management Service (Song Hành Y Tế) in Việt Nam on Thursday. — VNS Photo

HCM CITY — AIA on July 16 launched its Personal Medical Case Management Service (Song Hành Y Tế) in Việt Nam along with global healthcare services provider Medix Group to support customers suffering from cancer and other serious illnesses.

When diagnosed with a serious or complex condition, AIA customers will be supported by a dedicated Medix case team, which will provide consultations with doctors, nurses, co-ordinators, and medical interpreters from diagnosis to treatment until full recovery.

The team will support customers 24/7 for a minimum period of three months and more if necessary.

Similar services help patients around the world not only obtain the correct diagnosis and optimise treatments, but also minimise unnecessary medical care and avoid complications, save time, optimise their treatment plan, reduce stress, and be confident that they are receiving the best possible care.

Wayne Besant, CEO of AIA Vietnam, said: “AIA Vietnam's top priority is the health and happiness of our customers. AIA Vietnam wants to go beyond the traditional concept of payer to be a partner of our customers in their lives.

“This is tangible and meaningful, and we will continue to lead the innovation of this in our market.

“We believe that this service can help customers have a better understanding of their medical condition and access to viable medical options in the treatment of cancer and other critical illnesses.”

Sigal Atzmon, the founder and CEO of Medix Group, said “The service will elevate health coverage to a new level in Việt Nam. Our goal is to guide customers through the entire process of diagnosis and treatment of their medical condition, provide access to the world’s leading experts and ensure they receive the most professional and appropriate treatment.

“The journey is often an intense one and our dedicated teams from around the world provide 24/7 counselling for our patient’s mental and emotional well-being.” — VNS