Chief Technology Officer, Techcombank, Nguyễn Anh Tuấn. — Photo courtesy of the bank

HÀ NỘI — Techcombank announced on Thursday that it is leveraging Amazon Web Services (AWS) to transform its development workflows, accelerate innovation and enhance customer experience.

By integrating Amazon Q Developer into their banking development systems, Techcombank has already streamlined operations for around 600 of its IT developers, enabling them to work with improved efficiency and deliver innovative solutions to Techcombank’s customers more quickly.

Amazon Q Developer, powered by Amazon Bedrock, is a generative artificial intelligence (AI) system powered conversational assistant for developers, which helps them understand, build, extend and operate AWS applications. When used in an integrated development environment (IDE), it provides software development assistance, including providing inline code completions, generating net new code, scanning for security vulnerabilities and including code upgrades and improvements.

Techcombank continues to lead the way in redefining digital banking in Việt Nam by embracing AI and cloud technologies.

Techcombank's first trial of Amazon Q Developer with 50 developers saw impressive results – with internal team satisfaction scores reaching 80 per cent - reflecting the positive impact it had on productivity and code quality.

Encouraged by this, Techcombank began scaling it up to around 600 developers. Since then, the team has generated more than 135 thousand lines of code, achieved a significantly improved feature acceptance rate of 33.5 per cent and a documentation acceptance rate of 90.5 per cent. The tool has also been instrumental in performing security scans on over 102 thousand lines of Java/C code, identifying over 15 thousand reports and issues to enhance code quality and strengthen security standards.

Techcombank has used Amazon Q Developer to accelerate the development cycle of its Techcombank Mobile banking application.

Using Amazon Q Developer (with features such as Code Suggestions, Fix and Explain Code and AI Commit Message), Techcombank cut feature development time and saved an estimated 572 days’ worth of manual development effort in just three months, translating to a 30 per cent increase in overall productivity.

These improvements have empowered Techcombank to respond quickly to customer needs, delivering personalised and seamless digital banking experiences to its 15.4 million clients.

“Techcombank is committed to pioneering digital transformation in Việt Nam’s banking industry, and AI is at the core of our strategy. As the first and only bank in Việt Nam to enhance developer efficiency with Amazon Q Developer, we are not only improving productivity but also setting new standards for innovation and security in financial services. This is a key step in our long-term vision of leveraging cloud and AI to provide the best possible digital banking experience,” said Chief Technology Officer at Techcombank, Nguyễn Anh Tuấn.

Driven by these results, Techcombank plans to expand the use of Amazon Q Developer to all its developer workforce in 2025, targeting new use cases such as automating codebase refactoring and debugging application logic issues. This aligns with Techcombank’s broader 'Cloud-First' strategy, which has positioned the bank as a leader in digital transformation. Since 2022, Techcombank has been working closely with AWS to modernise its infrastructure, enhance data-driven decision making and create cutting-edge digital banking solutions.

This strategic investment in AI-powered development tools reflects Techcombank’s commitment to driving innovation and setting new standards for digital banking excellence in Việt Nam and beyond.

"AI adoption is accelerating rapidly across Việt Nam, driven by the country’s vibrant digital economy and strong commitment to digital transformation. Techcombank’s impressive results with Amazon Q Developer highlights the transformative power of generative AI in modern software development. By streamlining workflows and enhancing security, we’re proud to support Techcombank in accelerating innovation and delivering exceptional digital experiences to millions of customers," said Country General Manager of AWS Vietnam, Eric Yeo.

Techcombank continues to lead the way in redefining digital banking in Việt Nam by embracing AI and cloud technologies. With a strong focus on innovation, security and a customer-centric approach, the bank is setting new industry benchmark, offering seamless, data-driven and AI-powered financial services to millions of customers. On its 'Be Greater' journey, Techcombank aspires to become a leading bank in Asia, and support the Government’s new era of national growth.

Techcombank is currently one of the largest joint stock banks in Việt Nam and a leading bank in Asia with a vision to 'Change Banking, Change Lives'. Techcombank pursues a customer-centric strategy by providing retail and business banking solutions and services to financially empower its customers. The bank now serves more than 15 million individual and business customers through its digital banking platform and mobile banking application, as well as a nationwide network of branches and transaction offices.

Techcombank's ecosystem approach, implemented across many key economic sectors with its partners, continues to differentiate Techcombank in one of the fastest growing economies in the world. Techcombank has been rated AA- and Ba3 by FiinRatings and Moody's respectively and BB- by S&P, the highest among commercial joint stock banks in Việt Nam. — VNS