HÀ NỘI — An employee of Vietnam Airport Ground Services Company Limited (VIAGS), a subsidiary of Vietnam Airlines, has found and returned assets worth nearly VNĐ1 billion (US$43,000) to two passengers.
Last Saturday, while cleaning an aircraft after flight SQ186 landed at Tân Sơn Nhất International Airport, employee Phùng Thị Ngọc saw two bags left behind on the Singapore Airlines flight from Singapore to HCM City.
Phùng Thị Ngọc
, an employee of Vietnam Airport Ground Services Company Limited (VIAGS), returned assets worth nearly VNĐ1 billion to two passengers. — Photo provided by VIAGS
Ngọc immediately informed the company, which was able to quickly identify the passengers – one Vietnamese and one from Singapore – and return the lost items.
Inside the two bags, there was more than 50,000 Singapore dollars, nearly VNĐ2 million, two expensive smartphones and some identification papers. In total, the forgotten items valued nearly VNĐ1 billion.
Since the beginning of this year, Ngọc has discovered 12 lost items and returned them to passengers, reuniting fliers with their cash, ID papers, cosmetics, jewellery, phones and more.
In the first seven months of 2019, VIAGS employees discovered and returned nearly 8,000 items and VNĐ8.4 billion in cash to passengers. In July alone, VIAGS returned nearly 1,300 items and VNĐ1.7 billion. — VNS