Thursday, December 12 2019


Airlines told to improve service during Tết

Update: November, 14/2018 - 17:50
Passengers at Nội Bài International Airport. — VNA/VNS Photo Trọng Đạt
Viet Nam News

HÀ NỘI — The Civil Aviation Authority of Việt Nam (CAAV) has ordered airlines to improve security, flight safety and service quality to better serve passengers during the upcoming New Year and Lunar New Year (Tết) holidays.

As usual, demands on the country’s infrastructure are expected to sharply increase during the holidays.

Võ Huy Cường, CAAV deputy head, told all airlines to ensure pilots, flight attendants and technicians follow regulations on flight safety.

The busiest airports such as Nội Bài, Tân Sơn Nhất, Đà Nẵng, Vinh, Cam Ranh, Phú Quốc and Cát Bi were told to focus on flight safety during this time, he added.

The airlines were asked to allocate enough staff to deal with any incidents and minimise delayed and cancelled flights, he said.

Cường also directed the Việt Nam Airlines Corporation to make its own plan to serve passengers during the holidays. The corporation should check its infrastructure and facilities, and then take measures to repair or maintain runways and parking lots if necessary.

The Việt Nam Air Traffic Management Corporation had to allocate more staff to ensure operations run smoothly when additional flights are changed or weather conditions worsen.

People will have four days off between December 29, 2018 and January 1, 2019 for the New Year and nine days off from February 2 to 10, 2019 to celebrate Lunar New Year. — VNS

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