HCM CITY— Information technology is helping everyone including people with disabilities in Việt Nam change their lives and the way they do business, delegates told a conference in HCM City on Friday.

Trần Hoàng Yến, a disabled person and owner of Hoàng Tâm sewing facility, said: “I plan to sell my products online on e-commerce websites such as Shopee and Tiki.”

She was confident selling online would help develop her business steadily.

In the past her facility had orders from many large companies, but they had been dependent on personal contacts, and so they dried up and she had to start from scratch, she said.

She said e-commerce is different and would help resolve this particular problem.

She now exports her products to Japan and Norway.

Another woman with disability said she has been selling cosmetics made from natural materials through Facebook and her own website for the last two years.

These websites enable more people to know about her products, she added.

Other delegates said businesses should use IT to effectively manage their customer relations using data bases.

An attendee from Victoria University in Australia said e-commerce businesses should upload information about their products with attractive photos or videos.

They should also be able to resolve customers’complaints cleverly in order not to lose them, he said.

Nguyễn Thanh Tùng of the HCM City Disability Research and Capacity Development Centre said his centre has collaborated with many partners to develop mobile applications to assist people with disabilities.

The centre would roll out an app to provide legal assistance to disabled people next month, he revealed.—VNS