HÀ NỘI — A recent survey has found that more than 70 per cent of Hà Nội’s residents were satisfied with local public administration services, in particular more than 90 per cent of them were happy with the granting of identification cards.

The results of the survey were revealed at a meeting between Hà Nội’s People’s Committee and a delegation headed by Lê Vĩnh Tân, Minister of Home Affairs on calculating people’s satisfaction with state administration services.

The People’s Committee of Hà Nội had carried out the survey to measure people’s satisfaction with six administration services includes the granting of identification cards, land use certificates, house building permits, marriage  and birth certificates and the certification process. The survey was conducted at the Environmental and Natural Resources Department, Department of Justice, Ha Noi Police and all districts of Hà Nội.

Hai Bà Trưng and Long Biên Districts are the areas that received positive results on administrative reform in the city.

Due to improvements in IT infrastructure, the one-stop shop of Hai Bà Trưng District has raised the percentage of dossiers settled promptly to 98.7 per cent from 91.2 per cent in May.

After reviewing administrative procedures, Long Biên District has reduced the time taken for each procedure by between 20 and 80 per cent.  All dossiers were settled promptly.

Nguyễn Đức Chung, Chairman of Hà Nội’s People’s Committee, attributed the difference in survey results to the differing perceptions and requirements of people in each locality.

The fact that many administrative units and many agencies use different software also created difficulties for database integration, thus affecting administrative reform, he said.

Chung proposed the Ministry of Home Affairs to support the city’s efforts in synchronising software for the management of agencies in the city to enhance the efficiency of administrative reform.

He also suggested the government allow the city authority to be proactive in recruiting government employees with incentive mechanisms, especially those in sectors like urban management and environment monitoring.

While appreciating the effort of city authorities in administrative reform, Minister of Home Affairs, Lê Vĩnh Tân, urged the city authority to further research the needs of society and set higher requirements aimed at raising the level of public satisfaction. — VNS