HÀ NỘI – The Hà Nội People’s Committee yesterday launched Level 3 of the online public services system for wards, helping residents and enterprises access ward-level services quickly and easily via the internet.

The online public services system has four levels, depending on the number of services it supplies. The higher the level is, the more services it supplies over the internet. At Level 3, users can fill in and send application forms to the wards’ people’s committees over the internet. The forms are processed online. However, the users still have to pay the fees, if any, in person at the office of the wards’ people’s committees. At Level 4, they can pay the fees over the internet.

The system was launched as part of a pilot programme in the Long Biên and Nam Từ Liêm districts and is scheduled to be rolled out across 144 wards in the 10 remaining districts of the capital, as of August 10. It is planned to be utilised in all 586 wards and communes in Hà Nội by the end of this year.

Following testing in the pilot programme, the Level 3 system went into effect and was a good change from the existing system.

It conforms to three regulations guided by administrative reforms, including reducing the time needed to process documents, reducing the residents’ travelling time to hand in their documents and reducing the number of documents.

Earlier, as part of the old process, each case took some 20 days to resolve. Now, cases can be resolved within five days.

Formerly, residents had to visit three different places: the wards’ people’s committee, the police station, and the social insurance office. Now, they need only visit the wards’ people’s committee once, with only one set of documents.

Speaking at the launch ceremony, Chairman of the Hà Nội People’s Committee Nguyễn Đức Chung said the capital city was determined to pursue reforms in general and administrative reforms in particular.

To reduce complications and the wastage of time and effort, information technology must be renewed, he said.

Chairman Chung said enterprises would start registering their trading online from today, and as of August 10, residents would be able to register the birth of their new-born babies online.

The city authorities will launch training courses for some 10,000 workers in wards to catch up with modern information technology, he said. – VNS