The Public Administrative Centre of Thủ Đức city in HCM City. — VNA/VNS Photo Hoàng Tuyết

HCM CITY — The HCM City People's Committee vice chairwoman Trần Thị Diệu Thúy has urged responsible departments, agencies and sectors to facilitate the implementation of the tasks related to deploying the national digital transformation for the 2022-25 period, with a vision to 2030.

She has asked directors of departments, agencies, and sectors, as well as head of People’s Committees of districts and Thủ Đức City, to promptly instruct their agencies and units to prioritise developing applications of population data, identification, and electronic authentication.

She required the acceleration of the digitisation of records and the results of administrative procedures.

She also urged responsible departments and agencies to meet the targets for the rate of digitisation of records and the results of administrative procedures, the rate of issuing electronic results of administrative procedures, the rate of exploiting, and reusing digitised information and data to promote digital transformation and improve the quality of services for people and businesses.

The city’s Department of Information and Communications is tasked with promptly finalising the upgrading of the city's e-government architecture into compliance with the e-Government Framework 3.0 and putting into operation the Coordination and Operation Portal for the city’s digital government.

The department will build and implement the city's Intelligent Operations Centre.

It will advise the municipal People’s Committee to issue a list of administrative procedures that do not provide paper results.

The emphasis is on digitising and refining the digitised outcomes of records and administrative process decisions.

It is also responsible for reviewing, standardising, and digitising application forms to reduce at least 20 per cent of the information required to be declared, based on the reuse of digitised data.

The city’s Department of Planning and Investment is assigned to coordinate with the Government Office, the Ministry of Planning and Investment, and related units to integrate, connect, and share business data between the National Database on Business Registration, the National Public Service Portal, and the city’s administrative procedure resolution information system.

The city’s Digital Transformation Centre is making rapid progress in the implementation and operation of a unified mobile application for the city (City Citizen App).

The centre is also completing improvements and upgrades to the city’s administrative procedure resolution information system, enhancing the quality of public services for citizens.

The city’s Department of Justice is responsible for coordinating with relevant units to urgently issue identification documents for special populations, prioritising children and adolescents.

In cases where it is not possible to verify or determine citizen information, a list should be made and solutions for each specific case should be proposed. The municipal People’s Committee will issue the guidance for specific cases. — VNS