|Customers use the Viettel Pay app to pay for goods. The development of mobile internet banking, QR code payment systems and biometric fingerprint and iris scanning has helped improve the quality of banking services. — VNA/VNS Photo Mạnh Tú|
HÀ NỘI — Embracing the digital transformation is critical for Vietnamese bankers in the era of Industry 4.0, experts said during the 2019 Asian Banker Conference in Hà Nội on Thursday.
The event, themed ‘Future of Finance Việt Nam’, was organised by Singapore-based The Asian Banker, a provider of strategic business intelligence to the region’s financial services community.
The event brought financial institutions, regulators, policymakers and service providers together to share professional insights, work on detailed solutions and discuss the latest trends in the banking industry.
“We are living in an era of technological revolution which brings both new opportunities and challenges,” said Huỳnh Bửu Quang, CEO of the Việt Nam Maritime Commercial Joint Stock Bank (Maritime Bank). “Currently, 59 per cent of Vietnamese people have bank accounts, 67 per cent use the internet and 70 per cent use smart phones, but less than 20 per cent make online banking transactions and digital payments.”
“This presents a huge opportunity for bankers to apply digital technology to bring new and convenient products and services to customers,” Quang said.
According to Nghiêm Thanh Sơn, senior deputy director general of the State Bank of Việt Nam (SBV)’s Payment System Department, there is significant potential to apply digital technology to increase the efficiency and quality of services in the country’s banking industry. These opportunities are provided by the country’s good technical infrastructure and streamlined policies.
The SBV pays special attention to fine-tuning legal frameworks and promulgating regulations to enhance the development of information technology infrastructure and security for the banking industry, Sơn said.
Following the trend, many banks have been embarking on the application of Industry 4.0 technology and the modernisation of their business models, said Nguyễn Toàn Thắng, Secretary General of the Việt Nam Banks Association.
The development of mobile internet banking, QR code payment systems and biometric fingerprint and iris scanning has helped improve the quality of banking services and promises to lead to sustainable growth thanks to increased services revenue and a gradual reduction of dependence on lending, Thắng said.
Vladislav Solodkiy, Managing Partner of Life.SREDA and CEO and Founder of Arival Bank, told the conference that in Sweden, the government prohibits cash banking transactions to force the banking system to urgently prepare digital infrastructure.
Cấn Văn Lực, chief economist of the Bank for Investment and Development of Việt Nam, told Việt Nam News that in 2017, Việt Nam’s Government triggered a move towards a cashless society by 2020, with a focus on the development of digital payments.
"In the first quarter of 2018, internet payments increased by 33 per cent in volume and 18 per cent in value, while mobile payments were up 29 per cent in volume and 128 per cent in value," he said.
"Traditional banks, fintech start-ups and governments, should work together to build a robust and healthy ecosystem to provide more efficient and lower cost digital financial services to customers, including un-banked potential customers," Lực said. — VNS