Local and FDI companies who want to apply for business registration certificates or make some changes in their existing certificates can call (08) 1080 to fix an appointment with the department’s Business Registration Division. — File Photo

HCM CITY (VNS) — The HCM City Department of Planning and Investment has launched a business registration service through switchboard and supporting services that can help businesses get a new or amended certificate within 15 minutes.

Local and FDI companies who want to apply for business registration certificates or make some changes in their existing certificates can call (08) 1080 to fix an appointment with the department’s Business Registration Division.

The department says it has also launched services that will help businesses perfect their documents and procedures, tackle promptly cases of wrong names, forms, and other similar problems.

In most cases, each set of documents will be processed within 15 minutes free of charge, it says.
 
With sectors where the processing cannot be done immediately and a meeting is required, officials must provide instructions specifying the different papers that need to be submitted.
 
In these cases, businesses can expect to receive their certificates within three working days of submission of documents or have the certificates sent by post.

The department says that around 310 businesses register their documents through switchboard every day.

Deputy director Lê Thị Huỳnh Mai said they were working on the principle that “Whenever enterprises approach the department, they get their work done.”

Between 1,000 and 1,500 businesses contact the department every day, mostly registration or supplementary documents. The submission and returning of supplementary documents were a bother for both the businesses and the department, which would be overloaded with work.

The support provided in perfecting the documents had helped reduce the number of documents the department receives daily to 900; and 96.25 per cent of documents are processed in time, Mai said.

The department is studying ways to establish a timer service on its website, aiming to save both time and cost for businesses, and upgrading the city’s investment environment.

Last year, 29,771 businesses received guidelines from the switchboard to complete their registration papers at  home. Of these, 13,500 submitted their documents to the investment department and got their registration certificates. — VNS