NAB Group Chief Executive Officer Ross McEwan and Group Executive Technology and Enterprise Operations Patrick Wright last week visited NAB’s teams in Viet Nam, coinciding with celebrations for the 50th anniversary of diplomatic relations between Australia and Viet Nam.
NAB, Australia's second-largest bank, in 2019 launched the NAB Innovation Centre Vietnam to tap into Viet Nam’s rich pool of technology talent to help it deliver great digital experiences for the bank’s eight million customers.
“The vast majority of our customer interactions now happen online and we are investing heavily to deliver the great digital experiences our customers expect from us,” McEwan said.
“This move towards digital has only been accelerated by COVID and has coincided with a skills shortage in Australia. To address that we’re building a global workforce and tapping into markets like Viet Nam that have a real depth of talent in digital, data and technology to complement our teams in Australia.
“It’s great to see how this investment is having a meaningful impact on the Vietnamese technology community and their economy.”
Wright said NAB’s innovation centres in Vietnam were playing a crucial role in the bank’s ability to deliver on its ambitions for customers.
“Vietnam is one of the fastest growing digital economies in the world and is putting significant investment into skill development,” Wright said.
“Our teams in Vietnam work in concert with our teams in Australia and are delivering projects that make a real difference to the lives of our customers. We want our teams to feel deeply connected to what we’re trying to achieve no matter if they are working in Australia, Vietnam or somewhere else.
“As well as working on meaningful projects, we are also investing in the continued development of our people. We provide our colleagues with hands-on industry-recognised training and development courses, as well as life skills such as learning English.”
NAB has also kicked off a series of diverse programmes to empower and develop students’ career directions, promote gender diversity, and assist career switchers to start their careers in the IT industry to contribute to the growth of the local technology sector in Viet Nam. In 2022, more than 120 students have completed the graduate program and many of them have become full-time employees of NAB Innovation Centre Vietnam.
This investment means NAB is now one of Australia’s largest private foreign investors in Viet Nam. HE Andrew Goledzinowski, Australia’s Ambassador to Vietnam, said: “NAB’s success in the Vietnamese market shows how valuable commercial collaboration between Australia and Viet Nam can be. It is an example of our capabilities combining to create a real impact, boosting productivity and innovation for the benefit of both our economies.”
More information on careers at NAB’s Global Innovation Centres can be found here.
For current vacancies at NICV, please refer to this link.
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