HCM CITY – Seven million customers in 21 southern cities and provinces, except for HCM City, can now call the hotline 19001006 to submit complaints or request electricity registration and galvanometer attachment services.
The hotline is available 24 hours a day, according to Nguyễn Phước Đức, deputy general director of Southern Power Corporation.
“By calling the hotline, utility workers can stop by each household. Customers are not required to prepare photocopied household papers, identity cards or house ownership certificates as they did before,” Đức said.
Customers will be immediately informed if there is any additional fee, and complaints will be handled in the shortest possible time. – VNS