Drag-and-drop component enhances real-time communications in Appian applications
SINGAPORE - Media OutReach - 29 July 2019 - Temasys announced that it has released a fully-certifiedzero-code component that makes it simple for developers to embed Temasys'Skylink real-time communications into applications developed on the Appian low-code platform. The component createssuperior customer experiences by empowering service representatives to engagecustomers with secure video, audio, chat, and co-browsing. The component can bedeployed with any Appian application, including Appian's Intelligent ContactCenter (ICC).
"Organizations that win oncustomer service do it by providing fast, personalized, and seamlessexperiences across any and all channels that a customer wants to use," saidArturo Oliver, Senior Director of Product Strategy at Appian. "Our goal withICC is to make it easy to create those fluid, omnichannel experiences, and thenew Temasys component enables fast time-to-value for our customers."
All communication using the Temasys Skylink Real-TimeCommunications component for Appian is end-to-end encrypted, includingany data sent between applications. This means peace of mind for IT, customerservice, and contact center leaders who must ensure that customer voice andvideo calls, instant messages, and co-browsing streams are fully protected.
"We are excited to partnerwith Appian to bring Temasys' world leading real-time communication features tolarge enterprises," said Bent Rye, CEO of Temasys. "It's a win-wincollaboration that brings tremendous value to our shared customers."
About Temasys Communications
Temasys Communications is a leading CommunicationsPlatform-as-a-Service 2.0 (CPaaS 2.0) company with offices in Singapore, Thailand and Palo Alto, California. We provide real-time communication technologies andservices through the Skylink WebRTC platform, which delivers a secure,reliable, and scalable infrastructure that makes it easy for businesses andapplication developers to embed real-time interactive features -- such as livevoice and video, messaging, file transfer, screen sharing, and more -- intotheir applications and websites.
Leading companies in thehealthcare, finance, e-commerce, and e-learning industries rely on Temasys topower countless real-time interactions made daily over audio, video, and datastreams. Temasys Skylink bridges the gap between pure open-source WebRTC and acomplete enterprise solution that is carrier-compliant, with easy-to-use APIsand SDKs, accessible documentation, and a highly-trained customer support team.