Non-cash payment in Việt Nam is growing, but local preference for cash is still a problem. - VNA Photo Trần Việt

HCM CITY - While non-cash payments are admittedly on the rise, the cash payment habit and limited development of technology infrastructure are big problems for the country’s non-cash economy, experts have said.

According to the State Bank of Việt Nam, as of September there were 32 non-bank organisations licensed to supply intermediary payment services such as e-wallets and e-payment gateways.

Banks are also pushing for more payments using new technologies, with 24 enabling QR code payment and having around 50,000 code-scan points.

In the first six months of the year, e-payments via the internet jumped 60.64 per cent in the number and 18.5 per cent in the value over the same period last year. Mobile payments witnessed a year-on-year surge of 169.5 per cent in the number of transactions.

Speaking at a conference organised by the Việt Nam Bank Association and International Data Group Việt Nam in HCM City on Thursday, Neil Van Heerden, head of commercial - international at Thai financial technology company True Money, said non-cash payments were rising sharply in Việt Nam due to the young population, rapidly growing economy and expanding middle class besides the rise of e-commerce and technological services companies. 

Nguyễn Hưng, general director of TPBank, said technology was also changing customers' habits and how they experience banks since they have more options and banks should be more customer-focused in their procedures and services.

Lê Thanh Tâm, chairman of International Data Group Việt Nam and ASEAN, said cash payments still accounted for 79 per cent in Việt Nam and paying through banks was still not common.

The financial technology (fintech) infrastructure is still restricted to big cities and digital fintech and its users are rare, according to Tâm.

An executive from MOCA Technology and Service JSC said the Vietnamese habit of using cash was a core problem to the non-cash economy, but if technology was ready to satisfy their requirements, people would be willing to use non-cash payment in their day-to-day transactions, he said.

So fintech companies needed to expand the non-cash payment eco-system so that this method could become more popular and be used for important transactions, he said.

Once users realise non-cash payment is more simple and convenient than cash, they would be less hesitant to use it, he assured. - VNS