DHL Express Asia Pacific wins Special Award for Resiliency at 2020 IDC Digital Transformation Awards

SINGAPORE - Media OutReach - 14October 2020 - DHL Express Asia Pacific,the world's leading express service provider, was honored with the 2020 SpecialAward for Resiliency at this year's IDC Digital Transformation Awards (DX Awards).The special award, introduced for the first time in the awards' four-yearhistory, recognizes organizations which have used digital transformation toaddress the challenges of Covid-19 and minimize its impact on businessoperations.

DHL Express Asia Pacific was lauded for its resilience and digital transformation at the IDC Digital Transformation Awards 2020.

"Our digital transformation investmentsand efforts have played an important role in ensuring the resilience of ourbusiness, but the dedication and ingenuity of our people through thischallenging period cannot be understated. Our teams across the region have cometogether with a Can Do spirit to adapt to adverse situations and we would notbe in such a strong position today without their resilient spirit," said KenLee, CEO of DHL Express Asia Pacific. "This award is proof that we are on theright track with our Strategy 2025 and we will continue to investin and employ innovative solutions and technologies to meet the growing demandsof cross-border e-commerce and the demand for fast and reliable expressdeliveries."

DHL Express' digital transformation programwas selected from over 1,200 entries received from organizations across AsiaPacific. The company was recognized in particular for the quick deployment ofits business continuity plans, which included the transition of more than 6,000employees from across the region to work from home seamlessly, withoutsignificant impact to operations and DHL's customer promise.

Jimmy Yeoh, Chief Information Officer ofDHL Express Asia Pacific noted, "The pandemic also provided an opportunity forDHL Express to accelerate the adoption of technologies like live chat anddigital assistants, which helped to maintain excellent customer service levelsdespite the surge in customer queries."

"As 2020 progressed, we saw manyorganizations in Singapore rise to the challenges posed by the pandemic byturning to digital technologies to build resiliency within their businesses.This achievement by DHL Express Asia Pacific is an example of how organizationscan maintain high levels of customer satisfaction while ensuring employeesremain safe and empowered to fulfill the organization's central purpose duringa difficult time," said Sandra Ng, Group Vice President, Practice Group,IDC Asia/Pacific.

IDC's DX Awards recognizes outstandingorganizations that have made critical breakthroughs in digital transformationacross the Asia Pacific region, spread across seven different categories. Itfollows a two-phased approach to determine the country and regional winners.Each nomination is evaluated by a local and regional IDC analyst against astandard assessment framework based on IDC's DX taxonomy.

DHL – The logistics company for the world

DHL is theleading global brand in the logistics industry. Our DHL divisions offer anunrivalled portfolio of logistics services ranging from national andinternational parcel delivery, e-commerce shipping and fulfillment solutions,international express, road, air and ocean transport to industrial supply chainmanagement. With about 380,000 employees in more than 220 countries andterritories worldwide, DHL connects people and businesses securely andreliably, enabling global sustainable trade flows. With specialized solutionsfor growth markets and industries including technology, life sciences andhealthcare, engineering, manufacturing & energy, auto-mobility and retail,DHL is decisively positioned as "The logistics company for the world".

DHL is part of Deutsche Post DHL Group. The Groupgenerated revenues of more than 63 billion euros in2019. With sustainable business practices and a commitment to society and theenvironment, the Group makes a positive contribution to the world. DeutschePost DHL Group aims to achieve zero-emissions logistics by 2050.