Infor partners Artyzen Hospitality Group in improving hotel guest experience

November 12, 2018 - 09:13
Infor partners Artyzen Hospitality Group in improving hotel guest experience

Three properties are now live withInfor HMS and Infor SunSystems

  

HONG KONG, CHINA - Media OutReach - Nov 13, 2018 - Infor, a global leader in businesscloud software for Enterprise and SMB companies, today announced the successfulimplementation of Infor Hospitality Management System (HMS) and InforSunSystems financial management at three hotels in Beijing, Nanjing andShanghai managed by Artyzen Hospitality Group (AHG), which delivered improvedguest experience. 

 

Artyzen HabitatDongzhimen Beijing was the first AHG property in mainland China to deploy thecustomized integration of Infor HMS and Infor SunSystems in accordance toChina's Public Security Bureau and tax invoice requirements. With the Go-Liveof Artyzen Habitat Dongzhimen Beijing a year ago, Infor worked with AHG tobring Infor HMS and Infor SunSystems online at Artyzen Sifang Nanjing inAugust, and at Artyzen Habitat Hongqiao Shanghai in September. In addition toAHG's hotels in mainland China, its Macau property, Grand Coloane, alsoutilizes Infor HMS.

 

"The seamlessintegration of the systems resulted in significant time savings, shortening thetime needed for guest check in and out procedures from 10 minutes to less thantwo minutes," said Nadine Lee, Director of IT, Artyzen Hospitality Group. "Inaddition, rates, bookings, and occupancy data are now better synced with ourcentral reservation system to help us make precise and timely decisions. Theflexibility of their product together with their responsiveness and ability tomeet our requirements make them a great partner to work with."

 

Infor HMS providesthe flexibility for AHG to deploy localized solutions for its properties inChina utilizing the solution's open API and webservices, enabling localizationto take a shorter period.

                      

"A fast-growinghotel management group needs the scalability and flexibility in its propertymanagement operations to accommodate its business expansion, which itself isinherently a dynamic and fast-changing industry," said Eric Wong, Vice President,Hospitality, Infor Asia Pacific. "Infor HMS can offer that scalability tostreamline processes and let employees access actionable information on gueststo deliver a highly personalized experience, or access work orders, for revenuemanagement and more."

 

Established in2014, AHG is headquartered in Hong Kong. Its brand portfolio includes Zitan,Artyzen Hotels and Resorts, Artyzen Habitat and citizenM. The group currentlyhas 7 operating hotels and 12 under development.

 

About Infor
Infor developsbusiness cloud software for Enterprise and SMB companies globally. With 17,000employees and over 68,000 customers in more than 170 countries, Infor softwareis designed for progress. To learn more, please visit www.infor.com.


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