• Enabling COD in Southeast Asia allowsaccess to over 73% of unbanked population
• Specifically for sellers inChina and Australia, the new service enables cash collection from consumers inMalaysia, Thailand and Vietnam upon delivery
• Secure COD transactions withtracking visibility and fortnightly remittance to sellers

SINGAPORE - Media OutReach - 17 September 2018 - Cash is still king in Southeast Asia, withover 73% of the population still unbanked[1]and inaccessible to e-commerce retailers since they do not have access to creditcards or internet banking services. DHL eCommerce, a division of Deutsche PostDHL Group, today launched its Cross Border Cash-on-Delivery (COD) service toallow consumers to pay for their international purchases in cash and only upondelivery.

DHL eCommerce launches international cash-on-delivery

COD is available as a value-added service of the DHL ParcelInternational Direct product, specifically for sellers based in China andAustralia delivering to consumers in Malaysia, Thailand and Vietnam. Collectedcash will be remitted to a local bank account at destination (Malaysia, Thailandor Vietnam) or in the billing country (China or Australia) based on the localdestination currency. Remittance will be made to sellers every fortnight andtracking visibility of the status of COD is available on the DHL portal.

"Despite growing credit card adoption in Southeast Asia, the lowlevel of credit card penetration has forced e-commerce retailers to offeralternative modes of payment methods such as cash on delivery, digital paymentsand in some cases paying in-store. This opens up a huge potential by reachingout to a new group of unbanked consumers and also meeting the needs ofconsumers who prefer to pay in cash." said Charles Brewer, CEO, DHL eCommerce.

"China and Australia are huge e-commerce export markets and our DHLParcel International Direct product provides a direct entry into high demandmarkets with excellent transit times of 3-5 business days with economicalshipping prices. With our fully-owned domestic delivery network in Malaysia,Thailand and Vietnam, we are able to deliver on-time with secure features likecash-on-delivery." added Brewer.   

To enable sellers in China and Australia to tap on the cross-bordere-commerce opportunity, DHL eCommerce enables economical international shippingwith a range of e-commerce features. This includes parcel pick-up service; easyIT integration of the seller's inventory into the DHL shipping process,end-to-end tracking, dynamic routing and distribution, returns management, etc.

DHL eCommerce is part of Deutsche Post DHL Group, established in2014 as part of the Group's growing focus in e-commerce logistics solutions. Alongwith its sister divisions DHL Express, DHL Supply Chain and DHL GlobalForwarding, the Group offers end-to-end solutions for e-commerce retailers.

For more information onDHL Parcel International Direct:

(For China sellers): https://www.logistics.dhl/cn-en/home/our-divisions/ecommerce/shipping/international-shipping.html

(For Australia sellers): https://www.logistics.dhl/au-en/home/our-divisions/ecommerce/shipping/international-shipping.html

https://www.dhl.com/en/press.html

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DHL is the leading global brand in thelogistics industry. Our DHL family of divisions offer an unrivalled portfolioof logistics services ranging from national and international parcel delivery,e-commerce shipping and fulfillment solutions, international express, road, airand ocean transport to industrial supply chain management. With about 360,000employees in more than 220 countries and territories worldwide, DHL connectspeople and businesses securely and reliably, enabling global trade flows. Withspecialized solutions for growth markets and industries including technology,life sciences and healthcare, energy, automotive and retail, a provencommitment to corporate responsibility and an unrivalled presence in developingmarkets, DHL is decisively positioned as "The logistics company for the world".

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