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Grab Food takes biggest bite of food delivery in Việt Nam: survey

Update: May, 15/2020 - 10:39
Grab Food makes up 79 per cent of the Vietnamese food delivery market. — Photo Grab

HÀ NỘI — Grab Food is the most popular food delivery application in Việt Nam with 79 per cent of respondents using it, a report by Q&Me, an online market research service, revealed.

Now ranked second with 56 per cent, followed by Go Food (41 per cent), Bacmin (15 per cent) and Loship (12 per cent).

Q&Me has recently released a survey on the increasing food delivery demand after the COVID-19 pandemic.

The survey was conducted among 840 respondents in HCM City and Hà Nội last month.

Food delivery services in Việt Nam increased in popularity due to the social isolation measures imposed during the COVID-19 pandemic, said the report.

Seventy-six per cent of respondents used food delivery services, out of which 24 per cent are new users who started to use food delivery services for the first time due to COVID-19.

Among existing users, 70 per cent have increased food delivery usage in the last 60 days, probably due to the pandemic.

As per the ordering method, delivery apps are the most popular.

While users in HCM City use apps more, Hanoians have a higher ratio of social media or telephone orders.

Eighty per cent are satisfied with using delivery apps because of good service and fast delivery.

Seventy-nine per cent of people order food at least once per week. High shipping costs are a concern for a number of users. — VNS

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