‘Taking care of drivers is key to ensuring consistent service quality’: Gojek Vietnam’s General Manager
From its humble beginnings 10 years ago as a call centre connecting a mere 20 motorbike taxi drivers with passengers in Indonesia, Gojek has grown to become Southeast Asia’s leading super app, and has seen the number of drivers on its platform increase to more than 2 million. Given the sheer volume and diversity of Gojek’s driver community, many people wonder what the company is doing to inspire their enthusiasm and keep service quality consistent.