Vietnam Airlines notifies passengers of departure gates via messages at three airports

June 28, 2023 - 11:09

This is one of the airline's latest efforts to contribute to bringing convenience and satisfaction to passengers when flying with the national flag carrier.

Vietnam Airlines staff conduct check-in procedures for passengers in Nội Bài airport. VNA/VNS Photo

HÀ NỘI — National flag carrier Vietnam Airlines has started sending automatic messages to notify passengers of departure gates at three airports of Nội Bài, Đà Nẵng, and Tân Sơn Nhất.

Accordingly, passengers who carry out online check-in or at kiosks at the aforementioned airports will receive information about the boarding gate via Zalo or SMS messages 60 minutes before the departure time, including information about possible boarding gate changes.

This notice makes it easy for passengers to find the correct gate.

A representative from Vietnam Airlines said that this is one of the airline's latest efforts to contribute to bringing convenience and satisfaction to passengers when flying with the national flag carrier.

In 2022, it became the first airline in Việt Nam to apply online check-in services across the entire domestic airport network.

In its digital transformation strategy, Vietnam Airlines aims to become Việt Nam's first digital airline by 2025 with three key factors: digital technology, digital data, and digital culture. — VNS

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