FWD Cleans up in Category with 11 Awards at Bloomberg Businessweek Financial Institution Awards 2019

May 29, 2019 - 12:05
FWD Cleans up in Category with 11 Awards at Bloomberg Businessweek Financial Institution Awards 2019

FWD the most awarded insurer for second consecutive year with breadth of innovative product and customer service initiatives


HONGKONG, CHINA -  Media OutReach  -  29May 2019 - FWD Hong Kong ('FWD') was presented with eleven prestigious awardsat the Bloomberg Businessweek Financial Institution Awards 2019 ceremony,including six Excellence Awards and five Outstanding Awards, making FWD themost awarded insurer for the second consecutive year.

Amongthe biggest winners were TheOne Medical Solution ("TheOne") + PREMIER THEONEcierge One Team Health Management ("PREMIER THE ONEcierge"), and Mind+ CriticalIllness Protection Plan ("Mind+"), with each gleaning three awards. FWD wasalso rewarded for its iFWD digital commerce platform ("iFWD"), MaxFocusSignature Insurance Plan ("MaxFocus Signature"), comprehensive claimsfacilities, and exceptional customer service.


KenLau, FWD Managing Director of Greater China and Hong Kong Chief ExecutiveOfficer, said, "We are deeply honoured to receive such prestigious recognitionfrom prominent industry insiders for the second year in a row. These eleven awardsare testament to the relevance and efficacy of our many strategic initiatives,from bringing to market innovative products that address our customers' complexand diverse needs, to fully leveraging technology to provide the mostconvenient, simple and holistic access to our services anytime, anywhere. Icould not be more proud of everything our teams have been doing to change theway people feel about insurance."


FWD'seleven awards include:

  • The One, FWD'shigh-end medical solution, and the associated all-round, one-stop healthmanagement service PREMIER THE ONEcierge, which offers priority access to over100 top-tier hospitals across pan-Asian regions, claimed three ExcellenceAwards in the Medical Care, Health & Protection, and High Net WorthInsurance Service categories;
  • Mind+, a criticalillness protection plan that notably also covers mental health, won oneExcellence Award and two Outstanding Awards for its unique value proposition,the ingenuity and effectiveness of the related product launch campaign, and theusability of the associated mobile Genie App, which fills the gap intraditional insurance products and promotes a healthy lifestyle from inside out;
  • Digital commerce platform iFWD shone againwith InsurTech Company of the Year and OnlinePlatform Excellence Award s this year. Theoutcome well justifies its success in making customer experience of insuranceproducts and services enjoyable and convenient ;
  • Insurance plan MaxFocusSignature was praised with one Outstanding Award for its flexibility, simpleapplication process, and focus on wealth growth, retirement and successionplanning;
  • FWD also bagged twoOutstanding Awards in the Service Innovation and Claims Management categories forthe breadth of its seamless customer service and engagement initiatives.Winning projects include chatbot, eServices customer portal, and industry-first,speedy claims pay-out facility at convenient stores in MTR stations.

The One, FWD's high-end medical solution, andthe associated all-round, one-stop health management service PREMIER THEONEcierge, claimed an Excellence Award in the Medical Care Category. Mr PaulTse (right), Chief Marketing Officer, FWD Hong Kong & Macau, received theaward at the Bloomberg Businessweek Financial Institution Awards 2019 ceremony.

FWD cleans up incategory at Bloomberg Businessweek Financial Institution Awards 2019 withbreadth of innovative product and customer service initiatives.

The 11 awards wonby FWD in the Bloomberg Businessweek Financial Institution Awards 2019.


Table:List of the eleven awards won by FWD at the Bloomberg Businessweek FinancialInstitution Awards 2019





TheOne + PREMIER THE ONEcierge

Medical Care


TheOne + PREMIER THE ONEcierge

Health & Protection


Mind+ + Genie App

Mobile Usability


TheOne + PREMIER THE ONEcierge + Expedited Underwriting

High Net Worth Insurance Service


iFWD Digital Commerce Platform

InsurTech Company of the Year


iFWD Digital Commerce Platform

Online Platform


MaxFocus Signature

Retirement Plan



Product Innovation


Customer Service and Engagement

Service Innovation


Claims Service

Claims Management


Mind+ Launch Campaign

Integrated Marketing (Product)



About the Bloomberg Businessweek FinancialInstitution Awards 2019

TheFinancial Institution Awards are hosted annually by iconic finance magazineBloomberg Businessweek/Chinese. In 2019, twelve judges from the industry,government and academia assessed submissions from the banking, insuranceand securities sectors and ranked them according to four criteria, namelymarket performance, growth, development, and business strategy.

About FWD Hong Kong & Macau

FWDHong Kong offers life and medical insurance, general insurance, employeebenefits, and financial planning. Its life insurance and general insuranceoperating entities have been assigned strong financial strength ratings byinternational rating agencies -- FWD Life Insurance Company (Bermuda) Limited israted "A3" by Moody's and "A" by Fitch; and FWD General Insurance CompanyLimited is rated "A" by Fitch. FWD Macau provides a suite of life and medicalinsurance.


FWDHong Kong & Macau is a part of the FWD Group, the insurance business ofinvestment group, Pacific Century Group. FWD Group spans Hong Kong & Macau,Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia.


Bycreating fresh customer experiences with easy-to-understand products supportedby digital technology, FWD aims to become a leading pan-Asian insurer thatchanges the way people feel about insurance.


Formore information about FWD Hong Kong & Macau please visit WWW.FWD.COM.HKand WWW.FWD.COM.MO.