|HSBC Vietnam receives the Visa Global Service Quality Performance Awards for having the highest international authorisation approval rate for consumer credit in 2017. Photo courtesy of HSBC Vietnam |Viet Nam News
HCM CITY — HSBC Vietnam has received the top honour from the Visa Global Service Quality Performance Awards for having the highest international authorisation approval rate for consumer credit in 2017.
It is the first bank in Việt Nam to receive this global award from the card company.
Visa determined HSBC Vietnam to be the leader by tallying the total international approval count on top of the total international authorisation request count.
The award is one of the most prestigious in global banking.
Sabbir Ahmed, head of retail banking and wealth management at the bank, said: “This is a historic first not just for HSBC Vietnam, but the country — no issuing bank from Việt Nam has ever previously been honoured by Visa’s global awards. To raise the bar for banking in Việt Nam and fly the flag for the country, makes us all especially proud of this achievement.”
The Visa Global Service Quality Performance Awards were established in 1992 to acknowledge exceptional card operations performance by member banks and transaction processors around the world.
On an annual basis, the programme celebrates Visa’s highest-performing clients for their superior performance, driving profitability and market differentiation.
For the 2017 period Visa evaluated all its clients globally and recognised the top performers in 12 categories.
The Visa Global Service Quality Performance Awards has been developed to not just to recognise top issuers, but to acknowledge banks that deliver a best-in-class customer experience while ensuring customers have peace of mind when making oversea transactions, Ahmed said. —VNS