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Đà Nẵng International Airport maintains lead in service quality

Update: August, 17/2018 - 11:59
Đà Nẵng International Airport. — VNA/VNS Photo Trần Lê Lâm
Viet Nam News

HÀ NỘI — The Đà Nẵng International Airport continues to hold the first position in Việt Nam in terms of providing the best service quality, according to a survey of nearly 21,000 passengers in the fourth quarter of 2017.

The survey, conducted by the Civil Aviation Authority of Việt Nam (CAAV) at Việt Nam’s three largest international airports of Nội Bài (Hà Nội), Tân Sơn Nhất (HCM City) and Đà Nẵng (Đà Nẵng City), found that Đà Nẵng Airport topped the list with a score of 4.19 points, followed by Nội Bài with 4.13 and Tân Sơn Nhất with 3.96.

The survey evaluated passengers’ satisfaction with the attitude of the check-in staff, wifi quality, departure terminal area, way-finding and sign guidelines, and taxi availability and prices, among other criteria.

The survey revealed that the attitude of check-in officials at the three airports was ranked first with 4.34 points, but the wifi quality at the departure terminal area and the waiting lounge were less well-regarded with 3.72 points and 3.73 points, respectively.

According to the CAAV, Vietnamese airlines conducted over 150,000 flights in the first six months of 2018, a year-on-year rise of 9 per cent. They served 35.4 million passengers in the period, up 16.8 percent. 

Seventy-one foreign airlines from 28 countries and territories and three Vietnamese airlines, namely Vietnam Airlines, Vietjet Air and Jetstar Pacific, are operating over 140 regular international routes and charter flights from/to Hà Nội, HCM City, Đà Nẵng, Nha Trang, Phú Quốc, Hải Phòng, Đà Lạt, Cần Thơ and Đồng Hới.

In the domestic market, Vietnam Airlines, Vietjet Air, Jetstar Pacific and Vasco are operating 47 routes connecting Hà Nội, Đà Nẵng and HCM City with 18 local airports.

In the first half of the year, Vietnamese airlines conducted more than 150,000 flights, up 19 per cent against the same period last year. The number of on-time flights was 129,000, accounting for 86.1 per cent. — VNS


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