Pharmacity, the largest modern retail pharmacy chain in Vietnam, has been named ‘Drugstore of the Year Vietnam’ and ‘Health & Beauty Retailer of the Year Vietnam’ in the Retail Asia Awards 2022.
This prestigious event gathers the region’s best retailers and recognises the most outstanding retail initiatives.
Past winners include large international retail brands such as Uniqlo, Watson’s, Pan Pacific Retail Management, and Kmart.
|With continuous efforts to bring convenience to customers, Pharmacity has won prestigious international awards.|
The awards acknowledge the remarkable milestones achieved by Pharmacity. The judges considered the unique and innovative initiatives that Pharmacity introduced to serve customers and accelerate its business growth and recognised the company’s performance over the past two challenging years.
Exceptional growth despite unprecedented challenges
Despite the challenges of the pandemic, Pharmacity expanded its chain to over 1,100 stores nationwide, and gross sales increased by 100 per cent with the support of loyal customers.
During the pandemic, Pharmacity staff were on the frontlines of the pandemic to ensure the drug-supply chain, other healthcare products, and necessary goods for people. During this time, Pharmacity maintained operations and led an expansion plan, determined to serve customers, and protect people.
Pharmacity launched an online shopping door-to-door delivery service for prescriptions and healthcare items across its website (pharmacity.vn) and the Pharmacity App to ensure that customers could access quality-assured medicines and healthcare products while staying safe at home.
At the same time, Pharmacity is transforming into an omnichannel business in response to the rapidly changing marketplace.
The Company’s internal systems track over 10,000 data points across every facet of the industry in almost real-time to support the Company in managing stores efficiently.
The Company has also invested significantly in forecasting and replenishment software, enabling Pharmacity to anticipate product demand and optimise inventory so customers can access essential products when and where they need them.
Three Pillars of Convenient Drug Store Pharmacity: Accessibility, Availability, Affordability
Aside from constant development, Pharmacity also focuses on building customer service processes, emphasising convenience. This includes convenient accessibility, which means customers can easily access more Pharmacity stores with longer opening hours than any other pharmacy chain in Vietnam.
|Pharmacity has over 1,100 stores and 5,600 highly talented pharmacists nationwide, ready to serve any customer needs|
Convenient availability offers customers what they want when they want it and where they want it.
This translates into Pharmacity offering the widest choice of medicines and most innovative products in nine categories, more than any other pharmacy chain in the country.
Convenient affordability: Pharmacity supplies products at an affordable and suitable price and many special Loyalty Programs that boast almost 10 million members.
With these achievements, the company recently won the prestigious 2021 Asia Pacific Enterprise Award in the Inspirational Brand category. It was named CareerBuilder Vietnam's # 1 Employer of Choice in the Healthcare category for the second consecutive year.