93 Local Companies Recognised at The 9th "Consumer Caring Scheme" and Emerged Stronger

July 09, 2020 - 10:52
93 Local Companies Recognised at The 9th "Consumer Caring Scheme" and Emerged Stronger

Customer-Centricity Becoming More Important in Times of Adversity

 

HONG KONG, CHINA - Media OutReach - 9 July 2020 - Creatinga seamless, consistent customer experience across physical & digital spaceis more important than ever as online shopping prevails. Recognising localorganisations which demonstrate excellence in consumer care, the9thGS1 Hong Kong's"Consumer Caring Scheme" awarded 93 local enterprises for deliveringtheir service promise. A total of 46 companies won the "Consumer Caring 5years+" and "5 years" Award, showing their commitment to consumer care for 5years or more in a row.




Consumers' online spending has become all time hightoday. As companies are placing greater emphasis in expanding theiromni-channel offerings, they are also striving to meet or even exceed theirservice promise for convenience, value and experience. According to the survey report"Tapping Into Smart Retail" jointly published by GS1 HK and KPMG, 45 percent ofC-level executives rank strengthening the customer journey as the top priority,showing that businesses are betting on better user experience as a way toretain customers, especially those from online, who are price sensitive andhave an ever-increasing choice of e-commerce providers.


"Asmore consumers are shopping across multiple channels, commerce can meaneverything from a store, a smart kiosk, a website to an app, which has made itmore difficult for companies to maintain consistency and fulfilling customers'demands. Only by continuous improvement in operation efficiency and fulfillingcommitment by delivering excellent services, can a company differentiate itselffrom today's cut-throat business environment." said Anna Lin, Chief Executiveof GS1 Hong Kong.


ConsumerCaring Companies are those which can keep their pledge to offering the finest customerjourney. Judged based on seven core consumer caring values, including consumercare, sincerity, commitment, product quality and safety assurance, servicequality, understanding consumer behaviours and caring for employees, thewinners are evaluated through on-site visits and consumer survey, in accordanceto the internationally-acclaimed scorecard based on the Efficient ConsumerResponse (ECR). This year's winners have all showed the effective use ofinternational standards, information technology, and the optimisation of operationmanagement to improve business processes to enhance consumersatisfaction. (Please refer to theAppendix for details)


"Congratulationsto the winners who have successfully uphold the motto of 'consumers first',they are all role models of the industries in driving product and serviceenhancement, bringing benefits to both brands and consumers," said Anna. "Nomatter what channels your business use to engage customers, exceptional customerexperience always champions in the end."


For details, please refer to our website: https://www.gs1hk.org/industry-recognition/consumer-caring-scheme/overview.


Appendix

Listof recognised companies of Consumer Caring Scheme 2019

(in alphabetical order by brand or company name)

 

5 years + Awards

1

3M Hong Kong Ltd

20

Linson Global Seafood Trading Ltd

2

AQ Bio Technology Group Ltd

21

Luk Fook Holdings (International) Ltd

3

Autotoll Ltd

22

Memorigin Watch Co Ltd

4

Body-SOS

23

Morita Biotech (HK) Co Ltd

5

Casablanca Hong Kong Ltd

24

Nestlé Hong Kong Ltd

6

Chan Yin Kee Co Ltd

25

Okia Optical Co Ltd

7

Cherry

26

Original Taste Workshop Ltd

8

Chow Tai Fook Jewellery Group Limited

27

Royal Medic (Holdings) Ltd

9

Chuan Chiong Co Ltd

28

SINOMAX

10

Colgate-Palmolive (H.K.) Ltd

29

Super Star Food Manufactory

11

CR Care Co., Ltd

30

Swipe (HK) Ltd

12

Danny Catering Service Ltd

31

Swire Coca-Cola HK

13

Eu Yan Sang (Hong Kong) Ltd

32

Taste of Asia Group Ltd

14

Forewide Co (Retail) Ltd

33

Tiger Mark (HK) Ginsengs Co Ltd

15

Giormani

34

ToolBox - a Gilman Group Company

16

Harmonic Health Pharmaceutical Co Ltd

35

Vitasoy International Holdings Ltd

17

Health Aims Organic Functional Product Specialty Shop

36

Wai Yuen Tong Medicine Co Ltd

18

Hongkong Post

37

Watsons Water

19

Hung Fook Tong Holdings Ltd

 

 

5 Years Awards

1

CATALO

6

Tung Chun Soy Sauce and Canned Food Co Ltd

2

FrieslandCampina (Hong Kong) Ltd - FRISO

7

UA Cinemas

3

Nu Life International (Asia) Ltd

8

YesNutri

4

Nu Skin Enterprises Hong Kong, LLC

9

Yummy House International Ltd

5

Smartech

 

 

Award Winners (of 2 or more consecutive years)

1

95 International Co Ltd - La Raine

19

Kwok Kam Kee (HK) Ltd

2

Amazing Delights Limited - divine

20

Lee Kum Kee

3

Bonjour Holdings Ltd

21

Life 720 Company Limited - SDTL

4

Chaisentomg Pharmaceutical Factory Ltd

22

Mainland Headwear Holdings Ltd

5

China Resources Vanguard (HK) Co Ltd - U select

23

MaxiPro (Asia) Ltd -
Kakato Premium Pet Food

6

Come In Enterprises Co Ltd - HOMEI

24

Mead Johnson Nutrition (HK) Ltd

7

Crown Gas Stoves (Holdings) Co Ltd

25

Okian Optical Co Ltd

8

CSL Mobile Limited

26

Pricerite Home Ltd

9

Dah Chong Hong Holdings Limited

27

Purepro Water Hong Kong Limited

10

Deco Classic Ltd

28

Tai Wo Tung Medicine Co Ltd

11

eprint Group Ltd

29

The International Medical Co Ltd -
Citracium

12

FrieslandCampina (Hong Kong) Ltd - OPTIMEL

30

The International Medical Co Ltd -
Ricqles

13

Hair Again 2000

31

UDomain

14

Harbour Cruise -- Bauhinia

32

Vitamin Boost Global Ltd.

15

Hong Kong Zihua Pharmaceutical Ltd

33

wishh!

16

Imperial Parking (Hong Kong) Limited

34

Wyeth (Hong Kong) Holding Co Ltd

17

Kai Tak Cruise Terminal (managed and operated by Worldwide Cruise Terminals)

35

You Beauty

18

KIWI HOUSE

36

Zhong An Ya (HK) Trading Ltd - U100

New Awardees

1

Baa Baa Sheep Laundry

7

KOPEN ELECTRICAL CO., LTD. -- OMMI CARE

2

Casa Republic (International) Limited - ITALO MODA

8

Man Shun Cheong Enterprises Ltd

3

DSG Energy Ltd

9

Opal Cosmetics (Hong Kong) Limited

4

farmfresh330

10

Prime-Living Limited

5

Imperial Enterprises Holdings Limited

11

Reckitt Benckiser Hong Kong Limited

6

In Heart Employment Agency Limited

 

 

 

About GS1 Hong Kong

Foundedby the Hong Kong General Chamber of Commerce in 1989, GS1 Hong Kong is thelocal chapter of GS1®, a not-for-profit, standards organisation that developsand drives adoption of easy-to-implement global standards for business touniquely identify, accurately capture and automatically share vital informationabout products, locations and assets. Headquartered in Brussels, Belgium, GS1has over 110 national chapters in 150 countries.


GS1Hong Kong's mission is to empower business to grow and to improve efficiency,safety, authenticity and sustainability across multiple sectors and facilitatescommerce connectivity through the provision of a full spectrum of platforms,solutions and services based on our global standards. We provide a trustedfoundation for accurate, sharable, searchable and linkable data. Our EPCstandard lays the foundation for IoT, powering a range of IoT-based servicesand applications. We are helping industry to meet the challenges ofomni-channel commerce and create a seamless customer experience. By engagingwith communities of trading partners, industry organisations, government, andtechnology providers, we are fostering a collaborative ecosystem and aiming for"Smarter Business, Better Life".


Currently,GS1 Hong Kong has around 8,000 corporate members covering close to 20industries including retail consumer goods, food and food services, healthcare,apparel, logistics as well as information and technology.


Formore information about GS1 Hong Kong, please visit www.gs1hk.org.


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