A worker from a supermarket in HCM City delivers goods to customers. Photo congthuong.vn

HCM CITY — The unprecedented volume of online orders at major grocers and supermarket chains in HCM City due to the public’s concern over COVID-19 has resulted in cancellations and long delays in delivery.

“I called the supermarket’s customer hotline for online ordering early in the morning and received a reply … at noon they were out of stock,” Trần Thị Mai, who lives in Bình Khánh Apartment in Thủ Đức City, said.

Many major grocery stores and supermarkets near her apartment were temporarily closed due to local cases of infection, making stores that were open more crowded, she said.

As it was impossible to order online, she had to shop for groceries at noon to avoid crowds, she said.

Nguyễn Thị Thanh Thảo of District 11 ordered fresh vegetables, fruits and food online from a supermarket near her house, and was told they would be delivered only the next day.

Retailers said they were racing to add online shopping and ramping up staff for home delivery services amidst the continuing lockdown and strict social distancing requirements, but admitted it was still a tall order since there was a 300-600 per cent spike in online shopping.

The sales director of an e-commerce platform said the pandemic had accelerated the shift in retailing from offline to online.

Fast delivery within two to four hours was a vital part of online orders for groceries and fresh vegetables, fruits and food, but the boom in online grocery was precluding that, he said.

In HCM City, traditional markets account for 60-70 per cent of retail sales of agricultural produce, food and foodstuffs consumed.

Ninety-three out of its 234 traditional markets are temporarily closed to combat the outbreak.

The city Department of Industry and Trade said the volume of goods delivered to the three wholesale markets still open in the city was less than 4,600 tonnes on July 1, 11 per cent down from normal.

The prices of vegetables, fruits and seafood sold at traditional markets like Thị Nghè and Bà Chiểu markets in Bình Thạnh District and Tân Định market in District 1 rose by 5-25 per cent compared to a week earlier. —VNS