Airlines ordered to avoid delays as much as possible during holidays

August 25, 2023 - 08:23
Measures such as boosting the numbers of security personnel, ramping up baggage check are being implemented to avoid delays and cancellation during the upcoming National Day holidays.


Passengers checking in at an airport. — Photo

HÀ NỘI — The Civil Aviation Authority of Việt Nam (CAA) has ordered airports to increase airport security personnel, vehicles and equipment, and conduct faster security screenings and baggage returns to prevent congestion and inconvenience to passengers during the National Day holidays next week.

The CAA specifically noted Nội Bài Airport in Hà Nội and Tân Sơn Nhất Airport in Hồ Chí Minh City as two airports that need to avoid delays in the upcoming holidays.

Airports need to organize a tight security control force to strictly implement regulations and procedures and take strict action against any violations. In addition, they should allocate the most convenient parking positions for bus routes operating at the airports to make it easy for passengers to identify and use bus services.

"Based on the resources of the airports and the operational plans of the airlines, specific measures and solutions should be developed to enhance passenger service capabilities during the National Day holiday on September 2," emphasized a director of the CAA. They also requested that all aviation units and staff strictly adhere to maintenance and upkeep of vehicles and equipment, follow regulations regarding vehicles stopping and using the correct service lanes, and ensure compliance with the speed limits for vehicles operating in the restricted areas of airports.

ACV (Airports Corporation of Vietnam) also suggested close coordination among the competent authorities to organize traffic flow and reduce congestion at airports, especially at Tân Sơn Nhất Airport. Taxi companies authorized to operate at airports are required to provide their services 24/7 at airports with round-the-clock flight operations.

In particular, taxi companies and non-aviation service providers must commit not to increase service prices at any time during the day.

Vietnam Air Traffic Management Corporation (VATM) has been instructed to strictly implement directives on ensuring flight safety and implementing measures to reduce aircraft congestion at Nội Bài and Tân Sơn Nhất airports, especially during peak holiday periods.

VATM is also required to enhance monitoring, provide immediate leadership, and promptly identify safety risks in order to take preventive and corrective measures.

The CAA requires airlines and maintenance organizations to prepare operational resources, minimize flight delays or cancellations. Airlines must maintain and improve passenger service quality, on-time performance (OTP), and strictly adhere to daily flight planning in accordance with granted flight permits and confirmed slots.

Additionally, full deployment and monitoring of compliance with directives for flight crews and relevant individuals are essential. Flight crews and flight attendants are required to strictly adhere to approved operating procedures.

Of particular importance is the preparation before flights to ensure the availability of necessary information, thorough examination of the landing airport layout, weather conditions at the landing airport, and coordination of cross-checking vital information during the flight, while complying with regulations for aircraft operations in adverse weather conditions at airports.

Airlines must also review and allocate resources at airports sensibly to address aircraft malfunctions and incidents, minimizing aircraft turnaround time. The CAA emphasises that violations of crew members' and maintenance personnel's working hours should not occur.

Aircraft maintenance staff must rigorously adhere to procedures specified in maintenance documents and use checklists when performing their tasks to prevent incidents caused by maintenance errors. — VNS