HONG KONG, CHINA - Media OutReach -30 October 2019 - FWD Hong Kong ('FWD') won five awards in the HongKong Insurance Awards (HKIA) 2019, one of the mostreputable local industry awards organised by the Hong Kong Federation ofInsurers.

FWD shines at Hong KongInsurance Awards 2019 Ceremony winning five awards in four customer experiencecategories.

Paul Tse, Chief MarketingOfficer, FWD Hong Kong and Macau (left) represents the company to receive theMost Innovative Product/Service Life Insurance (Health Protection) category forits Mind+ Critical Illness Protection Plan.

FWD's claims service wins theOutstanding Claims Management -- Life Insurance Award with Michael Lee, Head ofLife Operations, FWD Hong Kong receiving the accolade on behalf of thecompany. 

Maggie Lee,Regional Director of FWD Life Insurance Company (Bermuda)Limited, receives the OutstandingAgent of the Year Award.

FWD won three Top Awards and two Top ThreeFinalist Awards in four categories representing various key touch points ofcustomer experience. The three Top Awards were won by FWD's Mind+ CriticalProtection Plan + Genie App in the Most Innovative Product/Service LifeInsurance (Health Protection) category, claims services in the OutstandingClaims Management -- Life Insurance category, and FWD's tied agent RegionalDirector Maggie Lee who was named as the Outstanding Agent of the Year.

FWD also won two Top Three Finalist awards withits flagship medical protection product, TheOne Medical Solution + PREMIER THEONEcierge One Team Health Management, again in the Most InnovativeProduct/Service Life Insurance (Health Protection) category, and customerservice in the Outstanding Customer Services category.

"These prestigious awards validate our hard work and commitmentevery single day to provide the best customer experience in the industry andI'm so proud of the team," said Ken Lau,FWD's Managing Director of Greater China and Hong Kong CEO. "These awards willmotivate us to continue innovating products and enhancing our servicesultimately for the benefit of our customers. I'm honoured to lead a businesswith such dedicated and passionate colleagues."

"I'm thrilled to be named as the HKIA 2019 Outstanding Agent of theYear," said Maggie Lee, RegionalDirector of FWD Life Insurance Company (Bermuda) Limited. "Meeting ourcustomers' needs over the years has been my greatest challenge and reward, andnow receiving the recognition of the industry and my peers is such a humblingexperience."

Details of the three TopAwards won by FWD:

The Most InnovativeProduct/Service Award (Life Insurance): Won byMind+ Critical Illness Protection Plan, the first critical illness insuranceplan in Hong Kong that covers mental health related diseases. Launched to meeta significant need in the community, it comes with a mental health promotionalapp Genie, and also offers a wide range of mental wellness support programmes,such as professional referral service, online children assessment, caretakersupport workshop, and emotional counselling service support hotline.

TheOutstanding Claims Management - Life Insurance Award recognises FWD's innovative and multi-touchpoint claims services comprising Authorised Tied Agents Instant Claims Approval,Claims Ambassador, E-submission, 7-11 Claims Payout and 30-min Claims Pay -- alldesigned to simplify and expedite the claims process.

Outstanding Agent of theYear: Maggie Lee is a 30-year industry veteran wholives by the principle "Work with Mission, Serve with Passion." As a key leaderof FWD Hong Kong's tied agency force, she has also been serving the industryand community in a variety of roles outside, including as former President ofthe General Agents and Managers Association of Hong Kong (GAMAHK) and Presidentof the Life Underwriters Association of Hong Kong (LUAHK) to promotedevelopment of the insurance industry.

About FWD Hong Kong & Macau

FWDHong Kong offers life and medical insurance, general insurance, employeebenefits, and financial planning. Its life insurance and general insuranceoperating entities have been assigned strong financial strength ratings byinternational rating agencies -- FWD Life Insurance Company (Bermuda) Limited israted "A3" by Moody's and "A" by Fitch; and FWD General Insurance CompanyLimited is rated "A" by Fitch. FWD Macau provides a suite of life and medicalinsurance.

FWDHong Kong & Macau is a part of the FWD Group, the insurance business ofinvestment group, Pacific Century Group. FWD Group spans Hong Kong & Macau,Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia.