TOKYO,JAPAN - MediaOutReach - 2 October 2020 - Infor, a globalleader in business cloud software specialized by industry, announcedJapanese food business giant Watami a winner of the 2020 Infor Customer ExcellenceAwards at a prize presentation ceremony. These annual awards recognize customersthat drive innovation and showcase exceptional business results. A panelof Infor solution and industry experts evaluated each applicant on scope and depth of performanceimprovement, quantifiable business benefits, customer focus and satisfaction,and technology use and innovation.

Award presentation ceremony held atWatami Tokyo office:

MikiWatanabe, Chairman/CEO, Watami Co Ltd.(left)

ShinyaMiura, vice president and country manager, Infor Japan K.K. (right)

Watami Co.Ltd. was recognized for utilizing Infor's industry-specific ERP and BI to achieve data-driven management. In addition, Watami was also selected as a "NotableDX Company 2020" by theMinistry of Economy, Trade and Industry for its project involving Infor solutions.

"The business environment has changedsignificantly this year, and these awards give us a formal platform to commendall of our customers that have had to develop entirely new protocols, adapt andevolve to continue to make critical business decisions amidst so much fluidity,"said Shinya Miura, vice president and country manager, Infor Japan K.K. "Inforis committed to helping its customers leverage industry-specific cloudtechnology to better analyze, manage and protect their increasing amounts ofdata more effectively."

■ WatamiCo. Ltd.: Industry Category / Consumer Industries (APAC)

As Watami Co. Ltd.,a Japan-based "general food company" that operates several restaurant chainsand catering business continues to grow, it needed to eliminate inefficientlegacy system issues that could not keep up with its changing business model. Thecompany implemented Infor's cloud ERP "InforCloudSuite™ Food & Beverage", which is focused on the food and beverage industry, andcloud BI platform Infor Birst, to increase transparency, traceability, and create amore data-driven culture. Using the Infor Agile Deployment Method and InforImplementation Accelerator, the business transformation project, dubbed COSMOS(Global Corporate Strategy Monitoring System), went live, on schedule and onbudget.

Sincedeployment, the company has completed its production management initiative,implementing key organization reforms. For example, it established target basesand further integrated and established operations and systems. It improveddashboards and reporting, and better managed customers, consumers andpurchasing, with the ability to better grasp and analyze purchasing behavior.Watami has the data to cultivate important customers and promote sales toacquire new customers, leading to increased customer lifetime value (LTV).Consumer-grade dashboards give teams immediate access to view the number ofproducts made for each center, compared to the budget, and easily compareproductivity by center and by product. Users can see the manufacturing cost andcompare the theory with the actual results.

Watamican now digitize inventory management of raw materials/products at fooddelivery factories, eliminating the need for weekly ordering work from acatering factory purchaser. Handwritten traceability information is no longerrequired, and the large amount of paper printed at each factory has beenreduced to nearly zero. With the COSMOS manufacturing/supply chain project,Watami achieved a cost savings of 33,600,000 yen in 2019 ($313,136.88 USD), andit predicts a total cost savings of 312,700,000 yen (~$3 million USD) in 2020.

Media Contact

Phyllis Tan

Infor Asia Pacific

phyllis.tan@infor.com

+65 9799 9133

About Infor

Infor is a global leader in businesscloud software specialized by industry. Providing mission-critical enterpriseapplications to 67,000 customers in more than 175 countries, Infor software isdesigned to deliver more value and less risk, with more sustainable operationaladvantages. We empower our 17,000 employees to leverage their deep industryexpertise and use data-driven insights to create, learn and adapt quickly tosolve emerging business and industry challenges. Infor is committed toproviding our customers with modern tools to transform their business andaccelerate their own path to innovation. To learn more, please visit www.infor.com.