AXA Wellness Index 2020: Mental wellbeing takes over financial wellbeing to become the most important factor affecting public’s wellness in HK, Macau and other GBA cities

September 24, 2020 - 03:43
AXA Wellness Index 2020: Mental wellbeing takes over financial wellbeing to become the most important factor affecting public’s wellness in HK, Macau and other GBA cities

Hong Kong's workplace stress tops theregion

1 in 4 working class suffer from mental health issues

Mental health support at workplace is seriouslyinsufficient

  • AXAWellness Index 2020 -- Hong Kong is rated at 56 points, Macau at 65 points, and themainland Greater Bay Area cities ("GBA") at 74 points, out of 100.
  • HongKong Index has fallen 3 points from last year, indicating the city's quality oflife has declined.  
  • Comparedto 2019, there is a drastic change in the importance of different wellnessdimensions and elements:

    o  "Mental Wellbeing" has become the most important dimension for wellness in HK, Macau and GBA, whereas the importance of "Financial Wellbeing" has fallen across the region.
    o  In Hong Kong, "Happiness" has moved up from the bottom of the top 10 wellness elements to become the most important one.
    o   Hong Kong's workplace stress tops the region, but only 27% of working class in Hong Kong considered mental health support from employers was adequate.

HONG KONG, CHINA - MediaOutReach - 23 September 2020 - AXA Wellness Index survey[1]measures six dimensions that affect the public's overall wellness, namely, PhysicalWellbeing, Mental Wellbeing, Financial Wellbeing, Social Wellbeing, Fulfilment,and Meaning and Value, as well as 30 elements under these dimensions, to betterunderstand the wellness needs and sentiments of Hong Kong, Macau and mainlandGBA populations. The 2020 survey was conducted online between 3 to 20 July2020, covering 2,100 respondents from Hong Kong, Macau and GBA. Among which,there were 1,000 Hong Kong residents aged 18-60 with monthly personal income ofat least HKD15,000 or liquid assets of HKD200,000 or more.

 "Mental Wellbeing" is the most importantwellness dimension across regions

Hong Kong scored 56 points (out of 100) in the 2020 "AXA WellnessIndex", 3 points lower than in 2019; and 9 points and 18 points lower comparedto Macau and GBA respectively, showing Hong Kong's quality of life has declinedand was the lowest in the region. "Mental Wellbeing", which was considered the3rd or 4thimportant wellness dimension last year, has become the most important one across regions.In contrast, "Financial Wellbeing," which ranked 2nd across the region in thepast, has diminished its importance this year (Hong Kong: 3rd place; Macau: 5thplace; GBA: 5th place).

HongKong valued "Happiness" the most under the pandemic

Among the 30 elements under the six wellness dimensions, "Happiness", anelement of "Mental Wellbeing", has become much more important than before inthe whole region.  For example, in HongKong, "Happiness" leapt forward by eight places and became the most crucial wellnesselement; whilst the importance of "Financial Wellbeing" related elementsdiminished (Able to accumulate wealth: 12thplace; Ownership ofproperty: 17th place; Able to pass on wealth to next generation: 30th place). Thechange might be attributed to the low satisfaction level of Hong Kongrespondents with their "Financial Wellbeing" (Hong Kong: 53 points; Macau: 60 points; GBA: 71 points) and theirsense of helplessness in wealth accumulation (Having enough savings forretirement: Hong Kong: 48 points; Macau: 60 points; GBA: 70 points).

Stressis a key issue in the whole region; Hong Kong is the least equipped to manage stress

Respondents felt mid-high level of stress in the past six months (HongKong: 84%; Macau: 81%; GBA: 67%), with work or education being the key sourcesof stress (Hong Kong: 65%; Macau: 58%; GBA: 73%). However, in stressmanagement, Hong Kong is not doing well when compared to Macau and GBA. Whenfacing stress, nearly 20% of Hong Kong respondentswould resort to negative actions such as drinking or smoking, while almost 10% woulddo nothing about it.

Workplacestress is highest in Hong Kong, but only 27% working class found enough supportfrom employers

Nearly half (47%) of the working class in HongKong have experienced a high degree of pressure in the past six months, muchhigher than Macau (24%) and GBA (38%) and almost 1 in 4 claimed that they weresuffering from mental health issues. Yet, nearly 40% said they had experience of going to work as usual despite stress/ mental health problems or were notwilling to discuss mental health/ stress problems with supervisors/employersdue to the fear of affecting promotion, the 80s-00s age groups are especiallyprone to doing so.  

Compared to Macau (55%) and GBA (54%), only 27%of Hong Kong workers claimed workplace support on mental health was enough. Those whoconsidered they got sufficient mental support from work were mostly mid-high income individuals (withmonthly personal income of HKD30,000 or above), whereas those with monthlypersonal income of HKD20,000 or below, only less than 20% of them felt therewas adequate support at workplace.

Technology brings a multitude of concernsfor the working class
With remote working becoming the norm, theapplication of technology at work has become even wider. Though technology hasfacilitated work, over half of the working class in Hong Kong said technologyhas created new worries, such as "Communication technology makes me never shutdown from work" (35%), "Worried that my work will be replaceable by technology"(26%) and "Pressure from co-workers, as I'm not as tech-savvy as they are"(22%). Technology might also cause more stress because it could lengthen theworking hours. 23% of the respondents said they experienced stress because oflong working hours or workload in the past six months.

Ms AndreaWong, Chief Marketing and Customer Officer, AXA Hong Kong and Macau, said, "The outbreak of the COVID-19 pandemic has aprofound impact on companies, employees, as well as the general public. Many feelstressed or anxious under this unexpected challenge. Mental Health is not onlya health issue, it also impacts our society as well as the economy. The WorldEconomic Forum has estimated that mental health problems could cause aboutUSD16 trillion in economic losses worldwide by 2030[2];therefore, the mental health of employees is an issue which cannot beignored. 

In view of this, AXA Hong Kong took thelead to launch 'Mind Health', a dedicated employee mental health programme,last year. It provides comprehensive mental health support in three aspects, namely'education', 'prevention' and 'treatment" for employees with different mental healthneeds or areas of concern. We have also launched 'AXA BetterMe', a holisticplatform to support body and mind health, in July this year, offering differentphysical and mental health services, including a mindfulness meditation tool 'MindCharger'. Not only can our customers get holistic wellness support from 'AXABetterMe', the general public can also enjoy 2 very useful features -- 'Symptom Checker'and 'Mind Charger', which are both free and available by downloading our Emmaby AXA app.

10 Oct 2020 is World Mental Health Day. AXA HongKong will organise on our Facebook a special programme called 'AXA World MentalHealth Day Live Chat', with celebrities from different arena and medicalprofessionals to discuss common emotional conditions in an interactive andlight-hearted way. We hope to use different creative ways to raise awareness onthe important issue of mental health and do our part for the sustainabledevelopment of Hong Kong."




Certain statements contained herein may be forward-lookingstatements including, but not limited to, statements that are predictions of orindicate future events, trends, plans or objectives. Undue reliance should notbe placed on such statements because, by their nature, they are subject toknown and unknown risks and uncertainties and can be affected by other factorsthat could cause AXA's actual results to differ materially from those expressedor implied in the forward-looking statements. Please refer to Part 4 - "Riskfactors and risk management" of AXA's Universal Registration Document for theyear ended December 31, 2019, for a description of certain important factors,risks and uncertainties that may affect AXA's business, and/or results ofoperations. AXA undertakes no obligation to publicly update or revise any ofthese forward-looking statements, whether to reflect new information, futureevents or circumstances or otherwise, except as part of applicable regulatoryor legal obligations. 

[1] The survey was conducted by Kantar


AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.5 million customers [1] with our superior products and services. AXA is the top-tier life insurer in Hong Kong with the longest history[2] and is ranked No. 2 in insurance - life, health (stock) category worldwide[3]. In addition to being the No. 1 global Property & Casualty commercial lines insurer[4], we are the No. 1 most considered insurance brand in Hong Kong[5]. We are also one of the largest health protection providers in Hong Kong and Macau.

AXA is one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all of our customers' insurance needs.

As an innovative insurer, we leverage Big Data and AI to transform the customer experience end-to-end, making insurance simpler and more personal. We continue to drive innovation notably in health and protection, supporting customers in prevention, treatment and recovery.


We also believe it is our inherent responsibility to support the communities in which we operate. AXA Foundation is our flagship corporate social responsibility programme covering all our efforts in promoting holistic wellbeing and supporting the underprivileged to create a positive and lasting impact in the communities of Hong Kong and Macau.

[1] Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

[2] Top tier insurers are defined based on the annualised premiums of Individual Direct New Business (Classes A to F) of Statistics on Hong Kong Long Term Insurance Business published by the Insurance Authority

[3] 2020 Fortune Global 500 

[4] AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL's insurance and reinsurance operations combined  

[5] AXA Hong Kong Brand Preference Tracking Report 2019