Phạm Ngọc Sơn, chairman of the Board of Directors of FaceNet Software Services and High Technology JSC shared about the importance of automation. — Photo vneconomy

HÀ NỘI —The wave of automation technology is a key factor in helping businesses develop and enhance their competitiveness, heard attendants at a seminar on business process automation (BPA) held within the framework of the Vietnam International Trade Fair (Vietnam Expo 2024) last week.

Jointly organised by National Trade Fair & Advertising JSC (Vinexad) and WorldBaseSys Company Ltd, the event aimed to discuss promoting international trade and investment with the support of digital technology.

Nguyễn Hồng Nhung, Director of Vietnam Expo 2024, said: “New technologies such as robotic process automation, intelligent document processing and artificial intelligence (AI) will directly impact certain industries, affecting input productivity and spreading to other sectors through market mechanisms.”

Nhung noted that Vietnamese businesses have relatively low levels of automation adoption, which creates an opportunity for automation solution providers to introduce their products. However, it also poses a challenge for businesses to adapt in the era of the rapidly developing digital economy.

BPA is a trend that leverages technology to automate activities and functional processes within a business. The goal of BPA is to enhance operational efficiency, minimise errors, standardise processes, and enable employees to focus on strategic, value-added activities.

Nguyễn Quang Thông, Deputy Director of the Personal Customer Division and Director of the Digital Banking Centre at Nam Á Bank said: “In the context of digital transformation taking place strongly in Vietnam, automation is no longer an option but becomes an urgent requirement for every bank. At Nam Á Bank, automation serves not only to enhance work efficiency but also to optimise customer experience by delivering personalised banking services. We observe that automation is enhancing banking industry response times, accuracy and security in all transactions. This not only underscores our pioneering position in the industry but also reflects our dedication to continuously enhancing service quality and supporting the sustainable development of the digital economy.”

The application of BPA in operations helps factories increase efficiency and achieve environmental, social and governance (ESG) benefits such as reducing carbon emissions, creating a secure working environment, promoting innovation, reducing errors in processes, and optimising operational costs of assets, processes and resources.

For small and medium sized enterprises (SMEs), BPA presents an opportunity to expand their access to the global market.

Đỗ Đăng Khoa, CMO at CNV Loyalty, said that the flexibility of SMEs was an apparent advantage in the digital transformation process.

He emphasised the need for businesses to first set the goals to measure and evaluate efficiency when embracing conversion, then considering costs and budget. The next factor to consider is time because not all businesses can afford to carry out digital transformation over a long period of time.

Phạm Ngọc Sơn, chairman of the Board of Directors of FaceNet Software Services and High Technology JSC said automation has opened a new era in the management and deployment of IT systems.

At FaceNet, automation helps businesses operate more efficiently and significantly improves end-user experience.

“With its quick and flexible deployment capabilities, automation has become the key to unlocking unlimited creative potential, enabling organisations of all scales to adapt and thrive in the digital world,” Sơn said.

According to prime ministerial Decision 130/QĐ-TTg on the National High-Tech Development Programme to 2030, about 20 technologies in the field of automation are enshrined in the wish-list of 99 high-technologies given top priority for investment and development by the Prime Minister, while the list of more than 100 high-tech products encouraged for investment and development features about 30 products in automation.

According to GlobeNewsWire, the BPA market is estimated to be worth around US$14.2 billion, with an expected increase to $30.2 billion by the end of 2030, for a compound annual growth rate of 11.4 per cent.

Not limited to optimising productivity, BPA also promises to drive global commerce through applications such as smart warehouses, shipment tracking robots, order management and digital software that accelerates commercial transactions by streamlining paperwork and payments, and data analytics tools that help organisations identify trends, make accurate forecasts and optimise supply chains. — VNS