DHL eCommerce Solutions doubles workforce and capacity in Malaysia

December 09, 2020 - 07:22
DHL eCommerce Solutions doubles workforce and capacity in Malaysia

  • New automated system in central hub will boost dailyprocessing capacity by close to 125%
  • Set to hire -- workforce to more than double by theend of 2021
  • The company is increasing the number of depots by42.5% from 40 in 2019 to 57 by the end of 2021

KUALA LUMPUR, MALAYSIA - Media OutReach - 9 December 2020 - InMalaysia, DHL eCommerce Solutions, a division of Deutsche Post DHL Group (DPDHLGroup), has recorded triple digit revenue growth in the third quarter,corroborating the tremendous growth of e-commerce in the region. Equally, thenumber of parcels that DHL eCommerce Solutions has been processing monthly in Malaysiahas doubled to approximately 90,000 pieces per day from a year ago and is setto double again to approximately 200,000 pieces per day once the central hubfacility in Puchong is automated in the first quarter of 2021.

The number of parcels that DHL eCommerce Solutions has been processing monthly in Malaysia has doubled from a year ago and is set to double again in the first quarter of 2021.


"Malaysia'se-commerce sector is expected to grow at 24.7%in 2020 and will reach US$12.6 billion by 2024. This growth will onlyaccelerate post-pandemic as businesses, small and large, move and scale online,and online shopping becomes increasingly second-nature to consumers," saidKiattichai Pitpreecha, CEO of DHL eCommerce Solutions Southeast Asia. "We're bolsteringour network of depots across the country and investing in automation anddigitalization to increase capacity, enhance efficiency and provide a seamlesscustomer experience."


DHLeCommerce Solutions currently has 45 depots across Malaysia, which serve asconsolidation and distribution centers for the surrounding community. Thecompany added five new depots in 2020 and will be opening another 12 depotsover the next six months. To strengthen its last-mile services in Malaysia, DHLeCommerce Solutions has also grown its retail service points to over 450 andwill soon be introducing a retail app for consumers to book, track and findshipments, and deploying a chat-bot to facilitate inquiries.


AnilGautam, Managing Director of DHL eCommerce Solutions Malaysia added, "To dealwith the changing market dynamics and keep pace with the expansion, we areactively recruiting with plans to increase our workforce by more than 60% byend 2021. We see massive opportunities in the Klang Valley region but areequally witnessing heightened activities in East Malaysia as online spendingincreases. I'm confident that these investments into our people, technology andnetwork will position us well for the booming Internet economy that is drivenby a fast-growing, engaged, young and mobile-first wave of consumers."


DHLeCommerce Solutions has also tailored its nationwide network to provide sellersand consumers with convenient pick-up and drop-off locations across Malaysia.Catering specifically to the C2C and B2C e-commerce market where cashcapabilities and secure delivery are key, it has also introduced value-addedproducts such as cash on delivery with daily remittance, multi-piece deliveriesand One-Time-Password based Secure Delivery services.


DHL – The logistics company for the world

DHL is theleading global brand in the logistics industry. Our DHL divisions offer anunrivalled portfolio of logistics services ranging from national andinternational parcel delivery, e-commerce shipping and fulfillment solutions,international express, road, air and ocean transport to industrial supply chainmanagement. With about 380,000 employees in more than 220 countries andterritories worldwide, DHL connects people and businesses securely andreliably, enabling global sustainable trade flows. With specialized solutionsfor growth markets and industries including technology, life sciences andhealthcare, engineering, manufacturing & energy, auto-mobility and retail,DHL is decisively positioned as "The logistics company for the world".

DHL is part of Deutsche Post DHL Group. The Group generated revenues ofmore than 63 billion euros in 2019. With sustainable business practices and acommitment to society and the environment, the Group makes a positivecontribution to the world. Deutsche Post DHL Group aims to achievezero-emissions logistics by 2050.