connectivity downtime results in USD$51 million in business losses and
dramatically impacts a company's brand reputation
experience is crucial in today's hyper-connected environment
and IT leaders are unaware of Wi-Fi security issues
- Media OutReach - September
6, 2018 - Ruckus
ARRIS company, today unveiled its inaugural Asia Pacific (APAC) State of
Wi-Fi Study, which revealed that connectivity downtime has caused a total loss
of USD$51 million over the past year for respondents of the
The study focused on determining
the value of Wi-Fi in organizations, as well as identifying usage trends, and Wi-Fi
issues and expectations. It surveyed 1,200 business and IT leaders across eight
markets in APAC, including China, Hong Kong, Taiwan, Australia, Japan, India,
Singapore and Indonesia. Respondents were made up of employees responsible for IT
decision-making or implementing IT-related initiatives for mid- to large-sized
organizations with over 250 staff.
"Wi-Fi is the foundation of Asia
Pacific's burgeoning digital economy. It is not only a productivity tool that
empowers employees to work and collaborate better, it is also a platform that
enables organizations to interact directly with their customers via apps, websites
and other digital services on the Internet," said William Ho, senior vice president,
Asia Pacific and Japan, ARRIS. "Given the vital role that Wi-Fi plays in
supporting an organizations' fundamental operations and new digital
initiatives, Wi-Fi downtime can cause significant disruption, leading to losses
in revenue, productivity and other growth opportunities in today's dynamic and
competitive digital environment."
Downtime Cause Significant Losses
Connectivity downtime has
impacted the bottom line of the organizations surveyed. Close to one in two
APAC organizations (47%) experienced at least six instances of connectivity
downtime over the last 12 months, with nearly one in ten (9%) of them
indicating they have experienced over 20 instances of connectivity downtime. In
comparison, only 29% of respondents in Singapore indicated that they have
experienced at least six instances of connectivity downtime over the last 12
In addition to the
productivity loss that connectivity downtime and other network-related issues
create, organizations are unable to accelerate new digital innovations and
transform themselves with Wi-Fi downtime.
More than one-third (37%) of
the IT departments in APAC and Singapore organizations need to spend a week or
more each month to manage Wi-Fi or network-related issues. This diverts time
and resources away from the IT department, hindering them from implementing new
initiatives that could help the organizations drive and deliver new digital
products, services, and revenue models.
Furthermore, nine in ten business
and IT leaders in APAC (90%) and Singapore (89%) agree that a bad Wi-Fi
experience will negatively affect the brand reputation. This comes as no
surprise as Wi-Fi is often the first and most fundamental point of interaction
between an organization and its customers.
User Experience is the Main Concern for Wi-Fi
another layer of challenge to potential connectivity issues are the bandwidth
demands being driven by streaming videos, multiple personal devices and more.
to the study, more than half of the business and IT leaders in APAC (58%) and
Singapore (54%) are using streaming videos or voice calls through Wi-Fi. Multimedia
content and the proliferation of connected devices are key drivers for high-speed,
reliable connectivity in today's Wi-Fi user experience.
half of the respondents in APAC (49%) and Singapore (43%) reported they carry
at least four Wi-Fi capable devices including smartphones, tablets, laptops and
trends also mirror another finding from the study suggesting that business and
IT leaders across APAC (76%) and Singapore (80%) indicate that slow Wi-Fi connection
speeds are at the top of their list of concerns, followed by limited coverage
area and connection drops.
However, there is considerable room for
improvement with public Wi-Fi. In fact,
less than one in four (24%) of these respondents in APAC and Singapore had a
good experience with public Wi-Fi. As a result, only 14% of users in APAC and 17%
in Singapore connect to public Wi-Fi most or all the time. This highlights a
significant gap that needs to be improved before APAC and Singapore can create
a truly mobile workforce.
and IT leaders today not only expect fast Wi-Fi, but they also rely on a seamless
and dependable Wi-Fi experience while they are travelling, in the office or at a
public venue. These attributes enable them to have the freedom to work
anywhere, anytime and ensure a high level of productivity," said Ho.
"Establishing great Wi-Fi connectivity with superior user experience is the
basis of flexible work practices and a connected global economy."
in Organizations is Not as Secure as Business and IT Leaders Think
According to the study, more than half
(53%) of respondents in APAC and Singapore rated the current state of Wi-Fi
security in their organization as good or very good, indicating a moderate
level of confidence in their organizations' Wi-Fi security posture. However,
close to one in five (19%) of the APAC respondents indicated that they have an
open Wi-Fi network with no secure login measures. In Singapore, 21% of
respondents use open networks.
In the same vein, in APAC and Singapore,
more than three in five (65%) APAC and Singapore organizations only use basic
usernames and passwords to provide Wi-Fi access. At the same time, most of the
business and IT leaders indicated that their home Wi-Fi connections are either
open or use a basic username and password combination to protect the network.
These findings not only illustrate a
misplaced sense of confidence that leaders have in their Wi-Fi security but
also demonstrate that they have a sloppy approach to securing their Wi-Fi. Although,
when it comes to IT and business leaders connecting to unfamiliar Wi-Fi
networks, they became more vigilant about security. Approximately four in five
(83%) APAC and Singapore (78%) respondents indicated an insecure connection as one
of the top three concerns they have when connecting to public Wi-Fi.
These findings illustrate that security
is top of mind for these decision-makers, but they are complacent when it comes
to Wi-Fi security for networks they own or are familiar with in their
Ruckus Networks, an ARRIS company, is redefining connectivity around
the globe. With our partners, we build secure wired and wireless access
networks for organizations that place a premium on connectivity experiences for
end users as well as networking simplicity for IT.
ARRIS International plc (NASDAQ:
ARRS) is powering a smart, connected world. The company's leading hardware,
software and services transform the way that people and businesses stay
informed, entertained and connected. For more information, visit www.arris.com.
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