Global Study Reveals Benefits Transcend Productivity, but Organizations
Must Prepare for Data Security Risks
HONG KONG, CHINA - Media OutReach - 5 September
2018 - Employees who work in digital workplaces are not only more
productive but also more motivated, have higher job satisfaction, and report an
overall better sense of well-being, according to a new global study from Aruba,
a Hewlett Packard Enterprise company.
The study, Digital Revolutionaries Unlock the Potential
of the Digital Workplace, reveals both the business and human
benefits of more digitally-driven workplaces, and how companies that are less
technologically advanced are at risk of falling behind the competition and not
attracting top talent. It also notes that companies must be vigilant as more
digital-savvy employees are taking greater risks with data and information
Key Themes and Findings
The study of 7,000 employees across 15 countries revealed a clear chasm
in employee performance and sentiment between more advanced digital workplaces
and those that employ digital technology to a lesser degree. A number of key
- Beyond productivity, digital
human benefits: "Digital Revolutionaries" - employees
identified as those who work in fully-enabled digital workplaces where new
workplace technologies are in widespread use - were 51% more likely to
have strong job satisfaction, and 43% more likely to be positive about
their work-life balance than "Digital Laggards" - those who have
less access to workplace technology. The Revolutionary employees were also
56% more likely to say they are motivated at work, and 83% more likely to
praise their company's vision.
- Digital working also
supports professional development: 65% of Revolutionaries reported they had
seen professional development and growth through the use of digital
technology, compared to just 31% of Laggards. With a digital workplace,
72% of Revolutionaries reported a higher ability to adopt new work skills
as compared to 58% of Laggards.
- Productivity gains from
digital technology quantified: 73% of Digital Revolutionaries reported
a positive impact to their productivity and 70% cited improved
collaboration thanks to digital technologies, vs. 55% of laggards.
- Continued advancements in
digital technology and automation pave the way for better workplace
experiences: While automation can be perceived as a threat
to job security, our research found that there was widespread enthusiasm
for it. 71% of respondents said they would welcome a fully automated
workplace in the next 5-10 years, allowing organizations to build smarter,
more effective working environments.
"No matter the industry, we're seeing a move toward human-centric
places as enterprises strive to meet rapidly changing expectations of how
people want to work," Joseph White, Director of Workplace Strategy, Design
and Management, Herman Miller. "This depends upon combining advances in
technology -- which includes furnishings -- with the cognitive sciences to help
people engage with work in new ways. This will not only mean singular, premium
experiences for individuals, but also the opportunity for organizations to attract
and retain the best talent."
"The very nature of the term "workplace" is being
transformed, as companies begin to realise that effective space is
experience-centric, and must accommodate work styles spanning generations and
personality types," said Francisco Acoba, Managing Director for Deloitte
Strategy & Operations. "This ushers in new processes where IT
solutions, building systems and furnishings interact harmoniously with humans
to create such spaces. Regardless of your enterprise's specific situation, when
spaces become active participants in the user experience it benefits the bottom
line. After all, workers who feel comfortable in a space get their tasks done.
Those who don't will eventually move on to a more inviting option."
The study also found that employees are enthusiastic about new
technology and have a desire for their employers to provide more. Throughout
Asia Pacific, almost all respondents (98%) thought their workplace would be
improved through greater use of technology, while 70% said their company will
fall behind the competition if new technology isn't implemented. The same
portion (67%) believe the traditional office will become obsolete due to
advances in technology.
- 75% of respondents in Asia
Pacific said their companies have invested in digital workplace tools in
the past year, and interest is growing in a new generation of technologies
including smart building tools that automate temperature controls and
lighting (14%), voice-activated and wireless AV technology (16%), and
custom corporate mobile apps (11%).
- Most respondents thought
digital technology would result in a more efficient (63%), more
collaborative (53%) and more appealing (52%) work environment.
While the benefits of digital workplaces are wide-ranging, the study
also revealed that cybersecurity is a challenge for employers.
- Although employees reported
higher levels of cybersecurity awareness (56% think about security often
or daily), they also admitted to taking more risks with company data and devices,
with 73% admitting to risky behaviors such as sharing passwords and
- A quarter (25%) of employees
have connected to potentially unsafe open Wi-Fi in the past twelve months,
20% said they use the same password across multiple applications and
accounts, and 17% admitted to writing down passwords in order to remember
The Road Forward
These findings indicate that companies must adapt to leverage the
benefits of new digital workplace technology while simultaneously minimizing
security risks. Aruba recommends that organizations take the following actions:
- Adopt a digital workplace
departments need to work with business managers, end-users and other
stakeholders to define a roadmap for their digital workplace evolution.
This includes moving beyond established technologies to deploying new
tools such as smart sensors and customized mobile apps that will create
increasingly personalized workplace experiences.
- Build collaborative digital
need to think about how the digital workplace extends beyond their head
office to support remote workers, partners, and customers. IT leaders need
to plan for, and invest in, a working environment without borders.
- Incorporate security from
the ground up: Companies
must architect the digital workplace with security as an integral part of
the design, taking into account the role of human error as well as bad
actors. To achieve optimum security that can adapt to change and unknowns,
IT must look to emerging technologies in networking, cloud computing, AI
"The consumerization of the workplace is a very real movement.
Employees are consumers and we bring consumer expectations with us to
work," said Janice Le, Chief Marketer for Aruba, a Hewlett Packard
Enterprise company. "The workplace is getting smarter and therefore,
employees are working smarter."
A new paradigm has started to emerge where smart building
technologies are intersecting with the digital workplace to form the Smart
Digital Workplace. This is where human-centered design meets IoT and
building automation. The Smart Digital Workplace can enable
personalized experiences such as connected furniture and smart lighting that
adapts to the user. Buildings can go greener by dynamically optimizing energy utilization
based on employee patterns. These new use cases not only foster employee
productivity but also improve efficiency while putting people at the center.
Le concluded, "This global study indicates that choice,
personalization, ease and automation are improving the top line and the bottom
line for organizations who are defining the future of work. Our own place of
work is a living lab for the Smart Digital Workplace and we are seeing results
such as faster hiring and higher offer acceptances. The benefits are tangible
and go beyond productivity."
To Read the Full report, visit: https://www.arubanetworks.com/worksmart
A total of 7,000 employees were interviewed in April and May 2018. The
respondents were from organizations of all sizes, across both public and
private sectors, with a focus on the industrial, government, retail,
healthcare, education, finance, and IT/ technology/ telecommunications sectors.
Interviews were conducted both online and via telephone using a rigorous
multi-level screening process to ensure that only suitable candidates were
given the opportunity to participate. Respondents were interviewed in the
United Kingdom, Germany, France, the Netherlands, Spain, United Arab Emirates,
the United States, Singapore, Japan, Australia, India, Brazil, Mexico, China
and South Korea.
About Aruba, a Hewlett Packard Enterprise company
Aruba, a Hewlett Packard Enterprise company, is a leading provider of
next-generation networking solutions for enterprises of all sizes worldwide.
The company delivers IT solutions that empower organizations to serve the
latest generation of mobile-savvy users who rely on cloud-based business apps
for every aspect of their work and personal lives.
To learn more, visit Aruba at http://www.arubanetworks.com.
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and for the latest technical discussions on mobility and Aruba products visit
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