ACHSI certification – The world's strictest standards for healthcare quality

In the healthcare field, the ACHSI certification has long been considered a guarantee of quality healthcare services globally.

Established in 1974, ACHS is the oldest, largest, and most prestigious healthcare quality standards consultant in Australia. As an independent, non-profit organisation, ACHS has worked with healthcare institutions to improve quality, tailoring services to the needs of each healthcare system.

ACHS International hospital quality certification (according to EQuIP7 criteria)

Today, many prominent global hospitals, including Dubai London Hospital (UAE), Al-Ahli Hospital (Qatar), and ICON Group International Hospital (Singapore), have adopted ACHSI standards.

Thanks to a strict and rigorous assessment process, ACHSI standards have been adopted by many prestigious hospitals worldwide. These standards not only ensure safety but also enhance patient experience and satisfaction.

Mr. Morley highly appreciates the value of the ACHSI certification

Mr. Christopher Morley, Trade and Investment Commissioner at the Australian Embassy in Việt Nam, emphasized: “The ACHSI is a well-established Australian company that is highly regarded in the medical field in Australia. It has set up a number of programs and raised standards in healthcare across Australia. Now, they are extending these initiatives globally. The Australian Center for Healthcare Standards continues to explore new ways to collaborate with Vietnamese partners to improve healthcare across the country”.

Practical benefits of the ACHSI hospital quality certification for patients

After nearly two years of continuous effort and improvement, Hồng Ngọc General Hospital has successfully passed the stringent evaluation process encompassing 38 criteria and 722 sub-criteria across six quality commitment areas.

Practical values that the ACHSI hospital quality certification brings to patients

Among them, some notable criteria that bring practical benefits to patients and demonstrate the international quality standards of this private healthcare system include:

Ensuring radiation safety and comprehensively optimising the infection control system. 100% of operating rooms are equipped with air filtration systems that ensure air quality standards are safely met.Maximising patient rights and benefits according to WHO declarations.A standardised medication management system, ensuring optimal drug storage, safe dispensing, and appropriateness.Completing the hospital-wide 'code red' alarm system while establishing 'rapid response' teams to improve the patient emergency process, enabling timely responses to both medical and non-medical emergencies.A commitment to continuously updating the most advanced medical equipment to serve diagnosis and treatment.Incorporating technology into hospital management and operations to optimise effectiveness, delivering the best experience with cost efficiency for patients.

Joining virtually, Ms. Louise Cuskelly, CEO of ACHS International, shared: “During our evaluation, our team of experts recognized Hồng Ngọc General Hospital’s strong governance system and exceptional culture of accountability. One of its most outstanding strengths of Hồng Ngọc General Hospital is the well-organized patient admission and care process, which is deeply patient-centered. This achievement is not merely about meeting standards but surpassing them to improve treatment outcomes for patients.”

Ms. Louise Cuskelly, CEO of ACHS International, extended congratulations to Hồng Ngọc General Hospital

Achieving international quality certification after a rigorous evaluation not only strengthens the trust of patients and partners in the Hồng Ngọc healthcare system but also enhances the service experience. Patients receive care with international standards, and the medical team is continuously trained to improve expertise, meeting over 700 criteria focused on patient care, prioritising comprehensive healthcare, and offering the best support for patients' health.

Also speaking at the event, Dr. Dương Huy Lương, Deputy Director General of the Department of Medical Services Administration, emphasized: “It can be said that attaining international accreditation is a challenging for hospitals nationwide. Some hospitals in Vietnam have achieved this milestone by placing a strong emphasis on quality improvement. They have actively enhanced their standards in accordance with the 83 criteria set by the Ministry of Health, as well as other quality improvement regulations issued by the Ministry of Health, thereby making a transition towards international benchmarks"

Dr. Dương Huy Lương spoke at the event

Commitment to sustainable development, putting patients first

The Head of the Evaluation Team, Timothy Gardner, highly praised the achievements of Hồng Ngọc General Hospital, saying: “ACHS has its own highly stringent healthcare quality standards, which have been developed over the course of 50 years of the organisation's history. These standards are continuously updated and adapted to global trends, creating international-level criteria.

Moreover, ACHS is particularly focused on maintaining and continuously improving healthcare quality through annual assessments, even after a hospital has received certification. This is why we highly value Hồng Ngọc’s achievement, placing it on par with many of the top hospitals worldwide.”

Commitment to Sustainable Development, Putting Patient Benefits First

With the strict requirements from one of the world’s leading healthcare quality assessment organisations, Hồng Ngọc General Hospital will undergo annual evaluations by ACHS to maintain the validity of its certification and ensure that its quality commitments are consistently upheld at the highest standards for patients.

Prof. PhD. Dr. Lê Văn Thạch, Director of Hồng Ngọc General Hospital – Phúc Trường Minh, said: “One of the values that impressed us about ACHSI and aligns with the mission of Hồng Ngọc General Hospital is the constant improvement. With the annual evaluations, we are confident that our commitment to healthcare quality will always be maintained at the highest level. There is pressure, but it is essential to strengthen a safe and friendly working environment for healthcare staff, improve patient experience and safety, and contribute to the overall development of Việt Nam's healthcare sector.”

It can be confidently stated that, as the first general hospital to successfully achieve the ACHSI quality certification, Hồng Ngọc General Hospital has demonstrated its commitment to putting patient benefits first. It is worthy of being a trusted destination for patients, while also paving the way for Việt Nam's healthcare system to integrate and meet global healthcare standards./.