ManpowerGroup and international partners share insights on workforce demand during Covid-19 at a webinar on Tuesday. Photo courtesy of ManpowerGroup

HCM CITY — The COVID-19 pandemic crisis is accelerating the demand for technical and soft skills, human resource experts have said.

Increased demand for cyber security experts, data analysts and software and app developers and new workers like contact tracers, distance monitors and temperature checkers is emerging rapidly as others decline in aviation, hospitality and entertainment, according to a study by ManpowerGroup.

Human skills, the so-called soft skills, like communication, adaptability, taking the initiative, integrity, analytical thinking, relationship building, empathy, coaching, and resilience are more important than ever for workers and managers.

It is the hybrid future of work represented by strong remote leadership, transparent frequent communication and culture that is fit for a workplace that is a combination of office and home, according to the study.

To get beyond the pandemic, it is notable that leaders should prioritise emotional well-being as much as physical and organisational measures and build resilience in people and the organisation, Nguyễn Thu Trang, country head, permanent recruitment and consulting services at ManpowerGroup Vietnam, told a webinar on Tuesday.

Key ways to make the next normal better for all include encouraging the workforce to reskill and engage in continuous learning in this changing world, she said.

Thiệt (Ted) K. Nguyễn, director, management consulting, people & organization at PwC Vietnam, said, “Value-based, empathetic leadership and emotional intelligence are what are needed to get through and beyond the pandemic.”

“Thriving with new deliverables, products and services is a must. Moreover, leaders are required to maintain or increase workforce efficiency and productivity while shielding employees from a state of anxiety.”

The webinar, titled “People Strategy During and Beyond the Pandemic” held by ManpowerGroup in co-ordination with PwC and Dynamic Retail shared valuable insights on workforce demand during Covid-19. —VNS