Wednesday, January 29 2020


New system to evaluate patients’ satisfaction in HCM City

Update: March, 29/2017 - 09:00
The device through which patients can access an e-survey including questions asking whether they feel discontent with 15 kinds of services in hospitals. — Photo
Viet Nam News

HCM CITY — “If you are not satisfied with the hospital’s service, please press here!”

This sentence will soon appear on screens at outpatient departments across all of HCM City’s public hospitals.

The new system, implemented by the city’s Department of Health, hopes to encourage patients to voice their dissatisfaction with hospitals in order to improve the quality of care.

Through the new computer-based system, patients will be able to access an e-survey which covers questions on 15 kinds of services in hospitals, such as: registration for health checks, registration to use health insurance, payment of hospital fees, treatment of caregivers, attitude and communication of hospital staff, quality of toilets, quality of vehicle parking service, etc.

The online system will be connected to hospital management as well as the city’s Department of Health, and they will be able to view the answers submitted. A weekly report will also be sent to the municipal health department to supervise hospitals in improving health care service quality.

As scheduled, the first system will be implemented at the HCM City’s Pediatrics Hospital 1 on Friday. — VNS





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